Cheddar General Assistant

2 weeks ago

Cheddar, United Kingdom Longleat Enterprises Limited Full time

Cheddar Gorge and Caves is seeking multiple motivated and knowledgeable General Assistants to join our team this Summer and help us continue our tradition of hiring engaged and productive employees.

Reporting to the Assistant Operations Manager, your role is pivotal as the initial point of contact for our guests. You will adeptly provide accurate information about available activities, all the while maintaining a clean and safe environment for guests, visitors, and colleagues. The nature of the work is diverse, encompassing both routine tasks and the ability to respond promptly to evolving situations. Your responsibilities span across the three operational departments at Cheddar, involving operations, retail (Gift Shop), and Food & Beverage (Café).

Key duties will include:

- To provide at all times the highest standard of service to customers in a polite, courteous and helpful manner.
- To ensure the highest standards of presentation and cleanliness throughout the premises.
- To have a good knowledge of Cheddar Gorge and Caves, its attractions and history.
- To provide guided tours and interpretation in the Caves and the Museum including fire lighting and flint knapping.
- To understand and have the ability to deliver food service safety compliance to the requirements of the Longleat food corporate policy.
- To assist with the rotation of stock, reporting any short-dated lines to the retail office.
- To operate the tills and be responsible for the security and accounting of all amounts of money handled during transactions in line with the cash handling procedure.

**About you**
- Self-motivated with excellent customer service skills
- Experience of providing tours or sharing verbal information with groups of people
- Experience of communicating with the general public.
- Excellent written and verbal communication skills
- Able to work outside in all weathers
- Knowledge of pre-history, geology, Victorian history
- Experience of till operation

**A little about us**

Cheddar Gorge and Caves, which belongs to the Longleat Enterprises group, is a world-renowned attraction located in an Area of Outstanding Natural Beauty and stands out as one of the most impressive natural landmarks in Britain.

Being England's largest gorge, with a depth of 400ft and a length of 3 miles, this site presents an unforgettable experience for visitors throughout the year, showcasing stunning pinnacles and awe-inspiring caves.

**Our values**

At Cheddar Gorge and Caves, we believe in engaging and inspiring our employees, putting people first, taking accountability, continuously improving, and acting with integrity. We invite everyone who works with us to subscribe to these values, as they truly set us apart as a place to work.

**Why join the Cheddar team?**

This unique work environment will immerse you in the breath-taking scenery of awe-inspiring cliffs and remarkable subterranean stalactite show caves, holding numerous fascinating secrets about our prehistoric ancestors and serving as a central location for caving and rock climbing enthusiasts worldwide.

You will receive a rate of up to £11.44 per hour, in addition to a range of attractive benefits that include;
- 29 days holiday inclusive of bank holidays
- Unlimited free entry to Longleat and Cheddar for our employees
- Complimentary tickets to Longleat and Cheddar Gorge and Caves, 18 per annum pro rata
- 50% off Annual passes for Friends and Family
- Discounts on food and beverages and retail merchandise
- 20% off VIP Experiences, 10% off Accommodation
- Discretionary bonus scheme
- Employee Assistant Programme
- Employer contributory pension scheme
- Life assurance scheme
- Perks at work
- Range of flexible working schemes
- Great progression opportunities available.
- Gain an internal endorsement for re-hire of future vacancies

**Your contract**

You will be on a fixed term contract with ending 2nd September 2024, longer contracts may be available. Zero hours, part time and full time contracts available, with working hours to vary over a 7 day rota basis, including weekends, evenings and bank holidays as required. The earliest start time is 8am, and the latest finish time is 8pm, varying in accordance with opening times. Positions available with immediate start.

**Location**: On Site - Cheddar (Somerset)

**Sounds great How do I apply?**

Keyword: CheddarGA

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