Systems Administrator

PURPOSE

Trouble-shoot a range of associated 1st and 2nd line systems administration support issues for the business, delivering the highest levels of customer satisfaction in line with our values and FCA/GDPR requirements

Key Accountabilities Provide effective 1st and 2nd line support, including out-of-hours support in critical incidents and participation in on-call support.This includes but isn't limited to:Active Directory - user creation and administration, Configuring and administering Office 365 systems, IP telephony and call recording systems, Remote Desktop technologies, machine and user hardware setup and troubleshooting, printer issues and Basic networking, i.e. patching desktops and phones, and troubleshoot a lack of connectivity to either

Provide ongoing technical training/education to the end users to guarantee end users receive the appropriate support

Support on infrastructure projects as and when appropriate and report in a timely manner on assigned projects, tasks and support requests

Regularly update accurate records of systems admin communications and data in relevant tools and systems in line with company procedures

Build and maintain effective working relationships across the business, specifically across tech and end users to ensure effective implementation of queries and fixes required

Be aware of business risk relevant to systems administration, follow relevant processes and operate in a manner compliant with all applicable regulations and ensure that any risk/non-compliance is suitably escalated to the relevant person/teams

in a timely mannerDevelop own knowledge of relevant RateSetter products, processes, regulatory frameworks, service standards and systems relating to systems administration

Contribute to company success through the consistent achievement of individual and team targets operating behaviourally in line with our company values and our objectives for our customers, our colleagues and our company

Any other reasonable ad-hoc duties and responsibilities as required-
Qualifications and Experience

A relevant technical qualification related to IT systems administration and/or hands on experience working in an IT helpdesk support environment

Experience within a regulated consumer finance organisation and working within a systems administration role would be advantageous

Exposure to Windows Server skills; AD, DNS, DC's, Domains and Trusts, Group Policies etc etc, Server Virtualisation (Windows Hyper-V)

Experience of and a willingness to proactively partner with the business, providing accurate andeffective guidance and support to a range of stakeholders

The ability to deal directly with business functions and end users and provide support with a good level of independent resolution on a wide range of sytems admin issues

Strong problem solving skills with strong attention to detail, flexibility of approach and the ability to prioritise work effectively

An understanding of TCP/IP networking and technologies; LANs, VLAN's, NATs, PATs, VPNs, Wifi etc

Server builds - Hardware and software;
Storage Technologies; RAID, iSCSI, Flash

Skills

Analytical

Attention to detail

Commercial acumen

Communication

Customer focused

Ethics and integrity

Operational & project delivery

Relationship building

Regulatory Knowledge A clear understanding of the FCA regulations and guidelines relevant to role

JOB TYPE

Work Day:Full Time

Employment type:Permanent Job

Salary:Negotiable

JOB REQUIREMENTS

Minimal experience:Unspecified