Helpdesk Coordinator

Role: Customer Services Advisor
Location: Huntingdon

**Salary**: £22k
Hours: Monday-Friday 08.00-17.00

Interaction Recruitment is looking to recruit a Customer Services Advisor to work in Huntingdon.

Key Responsibilities
- Provide a professional, efficient and effective service delivery experience to both internal and external customers
- To communicate effectively with customers, both internally and externally for the capture, record and distribute service calls onto the inhouse helpdesk software
- Take and provide clear instruction to engineers of the scope of the work in hand
- Allocate tasks to internal scheduling teams or external resource effectively
- Assist in other general duties to ensure the smooth running of the team

Key Skills and Qualifications
- Experience of working with computerised data management systems
- Previous experience in a similar customer focused service role
- Excellent telephone manner, with strong verbal and written communication and interpersonal skills
- Ability to create and maintain effective working relationships
- Demonstrable IT literacy with Microsoft Office, particularly Excel & Outlook
- Demonstrable accurate data entry skills with excellent attention to detail

Desirable
- Previous experience with Helpdesk systems software

If you feel you have the relevant experience & are looking to start immediately then please call our Huntingdon office on.