Sales Order Processor

3 days ago


Perivale, United Kingdom Packaging Environmental Full time

This role probably isn’t for you. It is tough, demanding and requires a quick thinker who can solve multiple problems daily and has an amazing attitude even when things are not going well. You will be on the front line delivering the best service to our customers and helping your team.

At Packaging Environmental our current Customer Service Executives are the beating heart of our organisation:

- They are the first ones to deal with any problems or issues and deciding if they need to be escalated.
- They are often the link with the other departments and help connect the dots.

If you feel this is something you can aspire to then we would love to speak with you.

If you do end up working here you will be working in a supportive atmosphere, with a great team and receive great training.

We also have fair renumeration and great benefits and always trying to serve our team better.

There is also opportunity for progression. Some of our current Customer Service Execs have move to customer service management and senior sales roles.

**Overall Job Purpose**
- Provide amazing support, help and service to existing and potential customers.
- Be the day-to-day ‘face’ of the company.
- Help to develop an effective and holistic customer service team.
- Assist the CSM in developing the long term vision of the customer service team.
- Help create and improve existing systems and processes.
- Responsible for maintaining the company brand and reputation.
- Be an ambassador for our company, products and values.

**Key Responsibilities of the Sales Order Processor**
- Process and manage orders via website and accounting system.
- Provide advice and quotations to new and existing customers.
- Resolve customer issues, queries, complaints, and delivery issues.
- Assist customers abroad to support our growing export business.
- Pick and dispatch sample order requests.
- Manage customer expectations especially during busy periods.
- Maintain and improve customer databases.
- Retain customers and increase revenue on small accounts.
- Liaise with outsourced couriers and warehouse on a daily service.
- Manage leads through CRM.

**Experience Required for Sales Order Processor**
- Previous experience in customer service in a small business.
- Experience working in a B2B product distribution business.
- Knowledge and experience in using Sage 50 or a similar accounting system preferred.
- Experience in CRM.

**Qualifications**
- Educated minimum to A-level standard.

**Knowledge/Skills of Sales Order Processor**
- Excellent attention to detail.
- Ability to multi-task in a fast paced environment and hit multiple daily deadlines.
- Highly organised.
- Excellent memory.
- Intermediate to advanced knowledge of Excel is essential.
- French/German/Spanish/Italian language desirable.
- Must be comfortable dealing with a high volume of administrative duties.
- Excellent verbal and written communication skills.
- Able to thrive in a busy environment.

**Personal Behaviours**
- Hard working and persistent
- Passion for providing exceptional service, help and support.
- Interest in packaging, sustainability and environmental issues.
- Excellent attention to detail.
- A time efficient a self-starter with a drive to make a difference to the business.
- Must be able to multi-task under pressure and make decisions.
- The ability to develop and maintain client, colleague relationships.
- Excellent verbal and written communication skills.
- Will have a positive and enthusiastic approach to work.

**Job Types**: Full-time, Permanent

**Salary**: £24,000.00-£26,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Discounted or free food
- Gym membership
- On-site parking
- Private medical insurance
- Work from home

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Commission pay

Ability to commute/relocate:

- Perivale, UB6 7LA: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Sales Order Processing: 1 year (required)

Work Location: One location

Reference ID: Sales Order Processor



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