Banking Customer Service Advisor

3 weeks ago

Glasgow, United Kingdom Huntswood Scotland Limited Full time

**BANKING CUSTOMER SERVICE ADVISOR**

**Start Date**:28th May 2024

**Salary**: £12 per hour + Performance Bonus (£25, 594pa OTE)

**Working hours**:37.5 hours per week, 5 days per week Monday to Sunday, 8.00am - 8.00pm

**Location**:Glasgow Site/Hybrid

**Responsibilities**:

- Handling Transactions: Process financial transactions accurately, including deposits, withdrawals, transfers, and bill payments, while adhering to security and compliance protocols.
- Problem Resolution: Address customer concerns, complaints, and disputes promptly and professionally, working to resolve issues to the customer's satisfaction within established guidelines and policies.
- Product and Service Knowledge: Develop a thorough understanding of the bank's products and services to effectively educate customers, promote relevant offerings, and cross-sell additional products as appropriate.
- Digital Banking Support: Assist customers with navigating digital banking platforms, troubleshooting technical issues, and promoting online and mobile banking services to enhance customer convenience and accessibility.
- Compliance and Regulations: Ensure compliance with banking regulations, security procedures, and privacy policies while handling customer transactions and safeguarding sensitive information.
- Documentation and Recordkeeping: Maintain accurate records of customer interactions, transactions, and inquiries using internal banking systems and databases, adhering to data protection regulations and recordkeeping standards.
- Promoting Customer Satisfaction: Strive to exceed customer expectations by delivering personalized service, demonstrating empathy, and actively listening to customer needs to foster long-term relationships and loyalty.
- Team Collaboration: Collaborate with colleagues and other departments within the bank to address complex customer issues, share knowledge, and contribute to a positive work environment focused on achieving organizational goals.

**Role Requirements**:

- Proven experience in a Financial Service role preferably in a customer centric environment.
- Excellent communication and interpersonal skills.
- Strong negotiation and closing skills.
- Ability to work independently and as part of a team.
- Goal-oriented with a drive to succeed in a competitive environment.
- Familiarity with CRM software and complaints management tools
- Persistent and resilient attitude towards rejection and challenges.
- Adaptability to quickly learn about new products and industries.
- Ability to work under pressure and meet tight deadlines.

**Benefits**:

- Comprehensive Training
- Generous staff discounts
- access to our intranet with exclusive discounts from leading retailers
- Team Building activities.
- Access to an online Well-being centre that has a variety of tools to nurture your overall health.
- Offer & support with 1 Volunteering Day per year.
- Refer a friend scheme (earn £1000 for each person you refer)
- Mentorship program to grow and develop within the company.

In February 2024, Huntswood become part of the ResultsCX organisation. ResultsCX is a leading provider of transformational CXM (Customer Experience Management) services to global brands, including Fortune 100 and 500 firms. By partnering with Huntswood, ResultsCX expands its service capabilities in the BFSI (Banking, Financial Services, and Insurance) sector, and strengthens connections with leading energy and water companies in Utilities.
- Huntswood, A Results-CX company is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, colour, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factors under federal, state, or local law._

**Job Types**: Full-time, Permanent

Pay: Up to £25,594.00 per year

**Benefits**:

- Casual dress
- Employee discount
- Employee mentoring programme
- Health & wellbeing programme
- Referral programme
- Store discount
- Work from home

Schedule:

- 8 hour shift
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Performance bonus

**Experience**:

- Financial services: 1 year (required)
- Customer service: 1 year (required)
- Contact Centre: 1 year (required)

Work authorisation:

- United Kingdom (required)

**Location**:

- Glasgow (required)

Work Location: Hybrid remote in Glasgow

Expected start date: 28/05/2024

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