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Customer Service Advisor

4 months ago

Glasgow, United Kingdom Lloyds Banking Group Full time

**Senior Business Support Assistant**
- Lloyds Banking Group is committed to their purpose of helping Britain prosper. If you want the opportunity to know you’re making a real difference, this role could be for you._

**Location**:110 St Vincent Street, Glasgow

**Start date**:09/04/2024

**Rate of pay**:£12.85

**Working hours**:35 hours per week between 7am and 8pm on a shift rotation which includes working a Saturday between 9am and 2pm every 4 weeks.

**Length of contract**:Minimum 6 months with good opportunity to be extended

**Hybrid work at home available upon completion of training**

**BENEFITS**:

- Free access to UnMind - a mental health and wellbeing platform that you can use throughout the duration of your assignment to support with mental health, life events, and physical health and wellbeing.
- Access to a benefits scheme giving you discounted holidays, vouchers, saving bundles, competitions and giveaways and a 24/7 worker assistance programme including always having accessible counselling services.

**ROLE DESCRIPTION**:
You will be key to Helping British Businesses Recover by supporting UK businesses within a responsible, sustainable and inclusive bank.

This is an inbound Telephony role where your working day will involve helping customers to grow their business through assisting them with their enquiries and fulfilling their business banking needs in an efficient and effective manner. You will use your skills and knowledge to ensure each of our customers are provided with an excellent & empathetic customer experience.

The day to day banking needs that you will be supporting our customers with include queries relating to cheques, money transfers, balance enquiries, Internet Banking registrations and debit card queries.

**SKILLS REQUIRED**:

- Excellent customer service skills
- Customer service background
- Computer literate
- Flexible and adaptable to change
- Ability to work as part of a team
- Ability to navigate around multiple systems

**WHAT’S IN IT FOR YOU?**
- Excellent induction training
- Competitive rate of pay/pay progression
- Gain experience and new skills
- Great insight into the banking sector
- Potential for extension
- Lloyds Banking Group is committed to helping customers build for their future, which means a great opportunity for you to make a real difference. To apply, click on the link and you will be sent a response immediately with next steps (please check your junk mail just in case). Complete an online assessment in your own time and one of our recruitment team will be in touch within 24 hours once you’ve completed to talk you through the role in more detail let you know what happens next_'''Duties'''
- Assist customers with inquiries, troubleshooting, and problem resolution
- Maintain accurate and detailed customer records in Salesforce or similar CRM system
- Collaborate with cross-functional teams to address customer needs and resolve issues promptly
- Analyze customer feedback and trends to identify areas for improvement in products and services
- Follow company policies and procedures to ensure customer satisfaction

'''Skills'''
- Excellent verbal and written communication skills to effectively interact with customers
- Proficiency in using Salesforce or similar CRM software for managing customer interactions
- Strong analytical skills to assess customer needs and provide appropriate solutions
- Previous experience in the financial services industry is a plus, but not required

This position offers an opportunity to work in a dynamic and fast-paced environment, providing valuable support to our customers. We offer competitive compensation, comprehensive benefits package, and opportunities for career growth.

Reference ID: 00216

**Job Types**: Full-time, Temporary contract, Temp to perm
Contract length: 6 months

**Salary**: £12.85 per hour

Expected hours: 35 per week

**Benefits**:

- Company events
- Company pension
- Work from home

Schedule:

- 8 hour shift
- Monday to Friday
- Weekend availability

Ability to Commute:

- Glasgow (required)

Ability to Relocate:

- Glasgow: Relocate before starting work (required)

Work Location: In person

Reference ID: 00216
Expected start date: 09/04/2024