Graduate Intern

4 weeks ago

Durham, United Kingdom Durham University Full time

**Graduate Intern - Customer Services** **(**Job Number**:24000648**)**

Library

SPOT: - £22,113 per annum (kept in line with real living wage)

Fixed Term - Full Time

**Contracted Hours per Week**: 35

**Working Arrangements**: To be agreed locally by Department

**Closing Date**: 09-May-2024, 5:59:00 PM

**Disclosure and Barring Service Requirement**: Not Applicable.

**The Role Purpose and Activities**

The intern will undertake a range of activities, delivering services to customers and gaining experience including some of the following:

- Providing direct user engagement with a range of visitors with differing needs and access requirements.
- Providing support where necessary to the development and planning of engagement programmes.
- Providing advice and responding to enquiries from users, including students, academics and wider public research communities, on the services and collections available, in cooperation with senior colleagues.
- Participating in short-term working groups and project work.
- Contributing to communications, social media activity, user-experience-related work, and user engagement.
- Administrative activities in support of work areas described above.

They will also actively engage in staff development activities, including formal training sessions, reflection, and self-directed learning, to develop skills and knowledge appropriate to the role and context of the internship.

**Specific role requirements**

This intern role is fixed term to 31 August 2025 attracting a salary of £22,113 per annum pro rata (+ cost of living increase), plus 27 days holiday pro rata and excellent benefits.

This is a full-time post, working 35 hours per week.

The work pattern of the role may include weekend, evening, and bank holiday work as business demands.

We have **four intern positions** available across University Library and Collections;
- **Customer Services Team** - provide all front-line customer, visitor and enquiry services at our libraries and museums. As the Customer Services intern, you will be involved in a wide range of activities to support customer services to our users and should be interested in user experience. You will have regular shifts on our main library Help and Information desk, answering enquiries through the virtual enquiry desk and responding to live chats. You will work closely with our User Experience Officer, and have a particular focus on producing promotional materials, communications and supporting our social media activity, including creating and posting content. Therefore, experience and interest in using social media is important. You will support engagement activities such as induction, open days, displays, and student focussed campaigns, including World Book Day, wellbeing related activities and different national awareness weeks on various.

For the other intern positions please see separate vacancy as indicated;
- Learning and Engagement Team: 24000650
- Archaeology and Bioscience Collections (Museums, Galleries and Exhibitions): 24000652
- Art (Museums, Galleries and Exhibitions): 24000654

**The Department**

In January 1833 Bishop William van Mildert donated 160 volumes to found the University Library, located on Palace Green and in the same year Durham’s first university museum opened to the public. Today the University Library and Collections offers spaces, collections, expertise, and services supporting education, research, the wider student experience and cultural and educational outreach. Collections and services operate across a wide estate of libraries, archives, museums, galleries, and exhibition spaces, including the UNESCO World Heritage Site on Palace Green. Our nationally and internationally recognised collections span early books, archives and manuscripts, museum objects and art, print and electronic materials and include a repository of digitised materials, research outputs and research data. Our users encompass anyone engaging with our collections, services, and facilities in person or remotely, this includes university staff, researchers from around the globe, students in higher education from Durham and other universities, school pupils and teachers, Durham’s local residents and tourists.

We are an ambitious and developing team with a focus on providing the best experience for our students, researchers, and the wider community. We are valued partners working with students, professional services and academics across the University, and professionals and organisations regionally, nationally, and internationally.

The University Library and Collections is made up of six sections: Collections; Customer Services; Education, Learning and Engagement; Research and Systems; Museums, Galleries and Exhibitions; and Finance and Administration. Staff work flexibly between the sections, seven enabled by cross-cutting groups, Collections, Education, Engagement, User Experience, Operations, Research, Staff Development and a Programme and P

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