Service Advisor

7 days ago

Wickford, United Kingdom Plantexpand Limited Full time

At Plantexpand we offer our customers an all-in-one, go-to destination for vehicle and plant repairs and maintenance. We also offer a comprehensive outsourcing service to a whole range of clients. We created our own Asset Management System designed to give our customers an overview of everything from spend analysis to VOR tracking, booking fleet availability and much more.

We focus on keeping our customers happy through our bespoke service and longstanding relationships. We work with many nationally recognised companies including Thames Water, ARI, UKPN, Cadent, Rivus, the AA and St John's Ambulance to name a few

Due to company growth, we are now recruiting for a Service Advisor (Senior Technical Processor) to join our processing team.

**Key responsibilities of the Senior Technical Processor**
- Act as the senior technical advisor to the Processing Team.
- Provide expert advice to colleagues within the Processing Team, including, but not limited to assets, parts, job types and customer support.
- Support the Technical Processing Supervisor as and when needed to drive productivity within the team.
- Support customer queries regarding specific jobs.
- Continually support and seek opportunities for improvements.

**Managing the company asset management system**:
**Responsibility will include**:

- Asset details are regularly checked & updated regarding asset detail, record history, bookings and works in progress, service configuration and aligning service sites/dates.
- Ensuring work reports are processed efficiently.
- Ensuring any updates or amendments to service lists are communicated to the relevant technicians.

**Managing Technicians**:
**Responsibility will include**:

- Liaise with PE technicians to ensure all job sheets and certificates are complete and correct, including but not limited to technical information and job-specific data such as hours spent on site, travel time and parts.
- In the event a job sheet or certificate is not correct, it will be the responsibility of the technical processor to provide feedback on the non-conformances to the technician and their supervisor.

**Managing subcontractors for work outside of company scope**:
**Responsibilities will include**:

- Process subcontractor jobs inline with supplier contracts and agreed rates.
- Query completed works direct with subcontractors.
- Arranging swift cost processing and obtaining quotes for repairs where required.
- In the event you need support processing jobs due to their technical nature, raise these concerns with the senior technical processors, or supervisor.

**Job sheet specific processes**:
**Responsibility will include**:

- Ensuring all technicians hours and purchases are recorded and up to date on the relevant jobs.
- Check that all job sheets submitted by engineers are correct regarding assets worked on, location, hours worked, tasks completed, parts used, and parts required.
- Ensuring all data is transferred onto PAMS (asset management system) and other client systems; this will include all costs associated with labour, travel and parts are submitted.
- Keeping all work in progress records together and filed into technician work folders.
- Process jobs on PAMS and client portal - Coordinated feedback loop on receipt of incomplete, or non-compliant job cards & certificates to the technician and their supervisor.
- This will include ‘pass-thru’ jobs, & those requiring additional management.
- In the event you need support processing jobs due to their technical nature, raise these concerns with the senior technical processors, or supervisor.

**Health & Safety (H&S) and Wellbeing**

**Responsibilities will include**:

- Obey company H&S processes as per your employee handbook.
- Complete all required training courses relevant to your position.
- Manage training applicable to mobile technician team and ensuring that training expiry dates do not lapse.
- Manage technician team to ensure all PPE requirements are met, maintained and issued correctly through the admin team.
- Where possible, keep tabs on technician H&S whilst out on site.
- Ensure all jobs completed on the day are processed, or if they cannot be processed, they are flagged and acted upon before the close of the business day.
- Ensuring all technician's hours and purchases are recorded and up to date on the relevant jobs.

We offer bi-annual staff events along with lots of little perks throughout the year, just for being you

**Job Types**: Full-time, Permanent

Pay: £33,000.00-£37,000.00 per year

**Benefits**:

- Casual dress
- Company car
- Company events
- Company pension
- Free parking
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Quarterly bonus

**Experience**:

- service advisor: 3 years (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

Reference ID: snrserviceadvisor

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