Claims Advisor

This is an opportunity to join a thriving and busy team acting for Essex Partnership NHS Trust in the provision of a claims advisory service. The role requires an individual with an investigative mind and the ability to seek and collate appropriate evidence in a timely manner as part of the Trusts response to any claims. They must have the ability to work well in a team and independently when required, be confident to liaise with external partners NHS Resolution and legal advisors, demonstrating excellent written and verbal communication skills. The successful applicant will be process driven and exhibit excellent attention to detail in all elements of the role.

The post holder work as part of the Legal Services Team in the provision of a comprehensive claims advisory service to all designated staff ensuring, in conjunction with the Senior Datix Manager and Associate Director of Risk and Compliance, that the directorate objectives are met.
- To provide high quality professional advice and support to managers and staff.
- To undertake specialist and general claims advisory tasks as required and appropriate to the grade.

EPUT are looking for motivated staff who shares our Trust values of Care, Learn and Empower. In return, EPUT can offer you a range of benefits and development including;
- Season Ticket Loans
- NHS discounts for staff
- Excellent Training facilities and opportunities
- Buying and Selling annual leave scheme
- The opportunity to work bank shifts and expand knowledge and experience in other areas
- Salary Sacrifice schemes including lease cars and Cycle to Work
- Day One Flexible Employer

Join our Staff bank

What is Staff Bank?

Our EPUT NHS staff bank is an entity managed by the trust that hires clinical and non-clinical healthcare professionals to take on shifts at our trust hospitals and community settings. Here at EPUT we maintain our own bank of specialist staff to ensure that we are able offer safe and effective care at all times.

1. Provide advice and support to managers on all aspects of claims and the implementation of policies and procedures.

2. Provide advice and support to managers in the handling of claims and assist managers in the preparation of documentation for defence.

3. Attend meetings to provide details of claims received and take statements as required.

4. Work closely with the Litigation Assistant to ensure claims information is kept up to date, and any problems are identified and addressed.

5. Work with the NHS R and solicitors as required to identify gaps in evidence and/or possible concerns, developing appropriate processes.

6. In conjunction with the Senior Datix Manager work on requests for information, ensuring that timely and accurate responses are provided.

7. Assist managers when lessons can be learnt supporting them to cascade these to their teams and embed the learning.

8. Carry out training with teams regarding claims as requested.

9. Ensure all claims are input on Datix and maintained.

10. Assist the Senior Datix Manager to write reports in relation to claims information as required.

11. Collaborate with peers to offer mutual support and development and ensure equitable distribution of work load.

12. To provide supervision to the Litigation Assistant.

13. To authorise travel expenses and payroll documentation.

14. Support the FOI/DPA Lead and Legal Services Co-ordinator as required, ensuring their work cover is covered during periods of leave.

15. Take on any additional tasks as required by line management.