Course Support Officer

2 weeks ago


Canterbury, United Kingdom Canterbury Christ Church University Full time

**Course Support Officer**:
**Job description**

**Background**
- The role holder will provide high quality and dedicated advice, guidance and support to undergraduate and postgraduate students within the Faculty to enable positive engagement and promote student success. They will work closely with academic staff and professional service support functions, including Faculty Administration, Quality and Operations.

**The Role**
- The role holder will deliver a timely and accurate administration service in line with University regulations and external stakeholder requirements, as necessary. They will work proactively, within their team, led by the Team Leader (Academic Administration) and under the direction of the Faculty Manager (Academic Administration)/ Faculty Manager (Academic Administration and Operations) to ensure the delivery of administrative support for the academic programmes of study, at all levels and modes of study.
- The role holder will be required to communicate University policies and procedures with a range of key stakeholders in a confident and assured manner. The ability to create and maintain networks to enhance the student experience is a key function of the role.
- They will work closely with the Programme Team under the direction of the Faculty Manager (Academic Administration) to ensure a coordinated approach across the Faculty. The post holder will work to promote good practice and consistency in implementing improvements to the efficiency and effectiveness of service delivery.
- Whilst not a supervisory position, Programme Support Officers are expected to undertake transactional work of a more complex nature and to support team leaders in coordinating local work flow by ensuring activities are prioritised to best meet business needs. They are expected to act upon their own initiative and are required to be solution focused in addressing tasks allocated from Team Leaders or Faculty Managers.

**Person**
- You will be educated to GCSE standard or an equivalent qualification with experience of providing direct support in a professional office or similar environment and will have well developed skills in Microsoft Office programmes (Word, Excel, Outlook). Knowledge of the HE sector and the student journey would be desirable.
- Canterbury Christ Church University truly welcomes fresh perspectives and new voices. We want you to bring the real you to work, so we are committed to building a genuinely inclusive working environment where everyone is welcomed and where everyone can have a true sense of belonging. Our spirit of community will help us to eliminate discrimination and will enable us all to thrive in a culture that is underpinned by fairness and justice. We therefore seek people to join us who will proactively support and shape this aim and contribute in their own unique way. If this is you, then we are waiting to hear from you. #yourCCCU.

**How to apply**- Interviews are to be held: TBA
- Prior consideration will be given to applicants in the University’s redeployment pool._



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