Operations Support Planner

1 month ago


Doncaster, United Kingdom Energise Energy Solutions Full time

**Job Purpose**

Energise Energy specialise in EV charging installation and Smart Metering Solutions. We have a vacancy for an Operational Support Planner to join our ever-expanding team in Doncaster

**Duties**
- Coordinating engineers effectively to achieve maximum output.
- Contacting existing customers to arrange engineer appointments via telephone
- Document all call information according to our procedures
- Update existing customer information in our system
- Investigation of engineer aborted jobs
- Contacting existing customers to offer new products and services
- Reporting directly to the Team Leader to achieve operational efficiency and maintenance of KPIS.
- Effectively dealing with any queries, handling, and resolving customer complaints

**Role requirements**
- Previous experience working in a call centre environment making outbound calls would be advantageous but not essential
- Target driven
- Strong problem-solving abilities, attention to detail and reliability
- Computer Literate, I.T skills, experience with Microsoft Outlook
- Good organizational skills and the ability to multi-task
- Keen attention to detail, working accurately under pressure
- Good written and verbal communication skills

**Role Details**
- 22 days holiday allowance + an extra day after yearly work anniversary (up to 25)
- 40 hours working week
- Company pension
- Salary -DOE

**Salary**: From £21,000.00 per year

Schedule:

- Monday to Friday

Work Location: In person



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