Scheduler

2 weeks ago


Corsham, United Kingdom Mitie Full time

We are looking for a Scheduler to manage and co-ordinate Engineering solutions for our range of clients.

**Job Overview**

The Scheduler will manage the Subcontractor PPM yearly planner Using the latest scheduling software, manage the delivery of jobs allocated to the engineering delivery. The Scheduler will, using the systems and processes, ensure that the correct engineering resource is deployed to achieve first time fixes for customers. This will be aided sub-contractors as appropriate, with the aim of ensuring that the job is attended within the specified SLAs. Once attendance has been met the Scheduler will also manage the completion of the job as well as ensuring that all parts and materials are accounted for and all required documentation is completed.

This position will be contracted to work into the evening and at shift pattern of 0800 - 1630 Monday to Friday.

**Main Duties**
- To schedule all reactive and planned works to appropriate resource, paying attention to location, expertise and response targets.
- To accurately record all job-related information on the appropriate IT systems.
- To ensure that the engineer days are optimised to drive maximum productivity.
- Ensure all jobs marked an incomplete by engineers are followed up and remediated as required.
- Arrange third party attendance where required, raising appropriate Purchase Orders and Work. Requests and obtaining required completion information.
- Ensure all jobs are completed within the required response times and costs.
- Deal with communications in a professional and prompt manner.
- Escalate issues with specific jobs, clients, or engineers promptly.
- Ensure full audit trails are maintained and evidenced where required.
- Follow Group and company policies and procedures, always.
- Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery, or risk to health and safety, or the environment.
- Use all work equipment and personal PPE properly and in accordance with training received.
- Report any issues or training needs to your Line manager and /or via your divisional incident reporting system.

**What we are looking for**
- Have experience working within a service delivery or contact centre.
- Possess strong IT skills.
- Demonstrate a high level of communication skills with the ability to provide detailed information and advice in a clear and positive manner.
- Have the ability to interact and communicate as appropriate with their audience, which will encompass colleagues, engineers, contract and performance managers and third-party suppliers.
- Work effectively under pressure within a busy and diverse environment.
- Show a creative approach to analysing and solving problems using technology and reported information.
- Adhere to process and compliance requirements.
- Work well as part of a team.
- Please note this position may require.


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