Housing Advisor

4 weeks ago

East London, United Kingdom THE HEARTFELT COMPANY LTD. Full time

**JOB SUMMARY**:
To provide comprehensive advice and guidance to private sector tenants, RSL tenants and leaseholders directed at resolving landlord disputes, disrepair issues, rent problems, security of tenure issues and service charge issues.

To expressly protecting occupancy rights and preventing homelessness.

To ensure customers receive, either directly or through referral to relevant teams/agencies, appropriate advice on their options.

To ensure that all enquiries and cases are progressed speedily and efficiently and that all set targets are achieved.

To ensure excellent customer service standards are maintained for all client groups and contribute to year on year improvement of those standards.

To conduct housing advice interviews with local private sector residents focussing on preventing homelessness and giving good quality advice on the potential avenues to resolve problems and on housing choices available so that customers can make informed decisions about their options.

Completion of Needs Assessment and Personalised Housing Plans and issuing Section 148 notices and correspondence in line with Homelessness Reduction Act 2017.

To advise on all matters relating to landlord and tenant disputes and to negotiate with landlords to prevent homelessness and provide practical assistance to help customers remain in their accommodation or move to alternative accommodation thereby preventing homelessness

To provide good quality advice, information and assistance through face-to-face interviews, home visits, by telephone and by correspondence within a casework

based customer care framework, ensuring all deadlines are met and appropriate referrals are made to other agencies to properly progress the case.

To provide the above through a detailed knowledge of housing legislation and case law including landlord obligations and a good knowledge of welfare benefits and rights

Knowledge

A detailed understanding of the law in relation to:

- Assured Shorthold tenancies; Assured tenancies; Rent Act tenancies; Excluded & non-excluded tenancies;
Sub-tenancies and licences; Including:

- How they are created; The security of tenure they provide; Rights to repairs; Protection from harassment and unlawful eviction; How possession may be recovered;
Notices to be served; Deposit protection where applicable; and Rules in relation to the terms of the tenancy.

**Job Types**: Full-time, Temp to perm

**Salary**: From £22.00 per hour

Expected hours: 36 per week

**Benefits**:

- Company pension

**Experience**:

- homelessness: 3 years (required)
- social housing: 6 years (required)
- housing options: 3 years (required)

Work Location: In person

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