Multi-site Food

7 months ago

Chester, United Kingdom Chester Zoo Full time

We are looking for an outstanding Supervisor; someone who lives and breathes hospitality and thrives on providing excellent customer service, to help us deliver the world class experience that Chester Zoo is known for. You will be responsible for leading, supervising and motivating your team to ensure optimal people performance, in order to maximise sales, net profits and customer experience.

Food & Beverage at the zoo includes a variety of restaurants, serving everything from fast food to traditional family favourites, a Gastro-pub, as well as coffee shops, kiosks our staff canteen and a 450-seat street kitchen serving Indonesian inspired street food.

**The Role**

We are looking for a Supervisor with multi-site experience to be responsible for our coffee shop and kiosk teams. You will have responsibility for the day-to-day running of 2 coffee shops, 8 kiosks and over 10 pop up units and will be managing a team in excess of 70 during our busy summer period. You will run your units along with the support of your Coordinator and under the supervision of the senior Food & Beverage team.

In addition, you will:

- Assist in achieving and monitoring budgets with the aim of meeting agreed departmental targets and KPIs.
- Implement and adhere to policies, standard operating procedures, safe working practices including food safety systems and support training programs to ensure your team follow best practice
- Be aware of and have a good understanding of current food trends, both in the leisure and tourism sector and the wider food industry to ensure we are leaders in the industry
- Be responsible for the management of the epos and stock management system

**The Package**

You’ll be working a variety of shifts, 5 days out of 7 on a rota basis including weekends and bank holidays. Hours of work will generally be during our core zoo opening hours, although evening work will be required for special events such as ‘Into the night’ and ‘The Lanterns’.
- Permanent contract
- Salary of £26,487.02 based on 40 hours
- 33 days annual leave
- Holiday buy/sell scheme
- Staff pass so you can visit the zoo during your time off, plus multiple complimentary tickets for your friends and family
- Cycle to work scheme
- Healthcare plan and employee assistance programme
- Discounted gym membership
- Discounts on cinema tickets, restaurants, high street shops and more via Perks
- Pension scheme with generous employer contributions up to 9%

**Our Requirements**
- Demonstrable experience in a similar role, ideally with multi-site experience
- Experienced people manager who is able to lead and inspire a team in a range of disciplines
- Good practical knowledge of budgets, forecasting and setting targets
- Excellent written and verbal communication with the ability to liaise with people at all levels
- Knowledge of balancing customer requirements and service capabilities with the need to return a profit
- Knowledge of effective performance monitoring systems
- Good working knowledge of Health & Hygiene Safety Legislation processes
- Computer literate with working knowledge of Excel and other Microsoft products

The Zoo welcomes 2 million visitors per year and our Food & Beverage outlets are very busy. It is therefore important that you are able to work in a fast paced, high volume, multiple Food & Beverage outlet environment and that you are able to thrive working in this type of environment.

**What makes Chester Zoo a great place to work?**

As the UK’s biggest and best zoo, we have ambitious goals, exciting plans, and there’s always lots going on here. We’re an inclusive and diverse organisation, made up of nearly 500 permanent and 500 seasonal team members, and we know how important it is to invest in our colleagues to help boost their career development. We have ambitious goals, and we want you to be with us for the long term on our exciting journey.

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