Client Services Executive

7 days ago

Runcorn, United Kingdom AvA-V Full time

£25,000 salary PLUS bonuses
- A rewarding role in a rewarding industry
- A friendly and caring work environment

**LOCATION: Northwich, Cheshire**

**SALARY: Up to £25,000 dependent on experience plus performance-related quarterly bonus structure - OTE £30,000**

Successful businesses that grow and thrive are built on three things...
- **_reputation, trust and quality._**

At AvA-V, we pride ourselves on achieving all 3.
- But like most businesses, we want to exceed our client’s expectations and are therefore committed to only providing a 5-star service. In order for us to enhance our customer journey further and continue to grow, we are looking for an experienced individual to join our team as a
- **Client Services Executive** and help take us to the next level.
- As the main point of contact for our clients, you will be providing the very best customer service there is, nurturing relationships throughout the whole post-sales journey whilst opening up opportunities to cross and upsell our services.
- You will become the backbone of our success through managing key internal stakeholder’s diaries to ensure we are operating at the highest level of efficiency, oversee the smooth running of events and training sessions, whilst also using your initiative to implement new internal systems... in essence, you will become the glue within the business, working closely with each division to help them growing synchronously.**_So... Who are AvA-V?_**

Known globally as a Sales Solution Specialist, we provide an all-encompassing solution that enhances a company’s sales performance through our 3 divisions; Graduate, Recruitment & Training.
- We provide performance support in the form of bespoke sales training, we recruit and place top sales talent, whilst also offering our clients an opportunity to future-proof their sales force with our Graduate Recruit to Train packages.
- So if you are passionate about providing exceptional service, a strong communicator and eager to help take a business to new heights.. we want to hear from you**ABOUT THIS ROLE**:

- Taking control of booking venues and arranging accommodation, lunches and equipment and transport logistics for both our Training Team and Delegates who are set to attend our workshops or Group Interview Days
- Supporting our Virtual Training Sessions, ensuring these events have been scheduled and invitations sent accordingly
- Collating delegate and Trainer feedback following workshops to evaluate performance and to send to clients
- Work closely with the Sales and Marketing teams to create a post-sales journey that helps cross and upsell, ensuring the longevity of client relationships.
- First line of support for any Training Client Request
- Supporting our Head of Operations with Internal Events and Logistic bookings Any Personal Assistant Duties that may arise for our Head of Training

**YOU WILL NEED TO HAVE / BE**:

- A minimum of 2 years experience within a Co-ordinator, Project Manager or Personal Assistant Role
- An organised and efficient mindset with an extreme attention to detail
- Resilient to working under pressure
- Experience in supporting a Team that values your hard work
- Evidence of going above and beyond for clients, and valuing customer excellence
- Experience in organising events is beneficial, although not essential

**ROLE BENEFITS**:

- Salary up to £25,000 per annum dependent on experience
- PLUS Quarterly Company Bonus based on objectives - OTE £30,000
- 20 Days holiday plus Bank Holidays plus Christmas Close Down Period Birthday off Every Year
- Ongoing support and training development with clear progression opportunity
- 39.5 hour working week - Monday to Friday 09:00am - 5:30pm

**SOUND INTERESTING?**

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