Customer Service Operations Manager
1 month ago
The successful Customer Service Operations Manager will set and deliver the operational management strategy, objectives and KPI's for all activities by providing effective strategic operational direction, governance including oversight and building excellentinternal and external stakeholder relationships. As the Operations Manager you will be an experienced leader of teams willing to coach and mentor. Passionate and motivated people are the power behind our growth so we're looking to expand our team and you couldbe part of our success story
As the Customer Service Operations Manager here's some of what you will be doing
Lead the Operational Management processes.
Managing multiple Operational teams from Onboarding to Billing.
Coaching and mentoring a high performing team of Operational Team Leaders to ensure appropriate customer engagement to deliver prompt billing. - Through your direct report manage high profile billing portfolios.
Manage and maintain "1st time right" through Operational areas.
Cross department liaison with other departments to resolve customer issues and improve operational processes.
Work with Customer Insight team to increase process efficiency and reduce waste demand.
Deliver campaigns through internal resources to support operational queries.
Manage operational queries through an Agile methodology, troubleshoot and resolve them in an expedited time frame.
Support operation department with acquisitions and mergers.
Once successful as the Operations Manager you will receive the following extensive benefits
24 days annual leave + bank holidays
Hybrid working
Annual leave purchase
Learning and development opportunities
Employee perks and support
Recognition and reward
Day off on your birthday
Death in service and critical illness cover
Plus many more
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
-
Trainee Customer Service Clerk
6 days ago
Nottingham, United Kingdom Cairn Delivery Service Ltd Full timeCustomer Service Representative Location NG17 As Trainee Customer Service Clerk, your role will include, but not be limited to, the following - Provide exceptional customer service and support to clients - Answer incoming calls and respond to customer inquiries in a professional and timely manner - Assist customers with product information, pricing, and...
-
Project Operations Support Manager
4 weeks ago
Nottingham, United Kingdom Carlisle Support Service Full timeHealth and Wellbeing Plans 23 days paid holiday Discounts and Cashbacks Employee Assistance Program Refer a Friend Scheme Cycle to Work Scheme Car Allowance Bonus At Carlisle Support Services we focus on the provision of cleaning, security, events, and retail facilities support services. We are trusted to deliver business critical functions...
-
Customer Service Manager
3 weeks ago
Nottingham, United Kingdom Astute Recruitment Limited Full timeJob Brief:A well-established business based in central Nottingham are looking for a Customer Service Manager to join their growing team. The Customer Service Manager will be responsible for the effective management of the Customer Services team and the smooth running of its systems and functions.Duties Include:Improving customer service experience, create...
-
Customer Service Manager
14 hours ago
Nottingham, United Kingdom Astute Recruitment Limited Full timeJob Brief:A well-established business based in central Nottingham are looking for a Customer Service Manager to join their growing team. The Customer Service Manager will be responsible for the effective management of the Customer Services team and the smooth running of its systems and functions.Duties Include:Improving customer service experience, create...
-
Customer Service Manager
2 weeks ago
Nottingham, United Kingdom Astute Recruitment Limited Full timeJob Brief:A well-established business based in central Nottingham are looking for a Customer Service Manager to join their growing team. The Customer Service Manager will be responsible for the effective management of the Customer Services team and the smooth running of its systems and functions.Duties Include:Improving customer service experience, create...
-
Customer Service Adviser
1 month ago
Nottingham, United Kingdom Homeserve Full time**About The Role**: **Customer Service Adviser** The Planning department is responsible for delivery of the resource plan in line with budgeted expectations of the Central Operations function. - To provide in-day support to the field workforce through the management of work levels. - Ensure that call handling standards are met. - Assist in ensuring that the...
-
Project Support Operations Manager
4 weeks ago
Nottingham, United Kingdom Carlisle Support Service Full timeThis job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. Job Introduction The benefits Health and Wellbeing Plans 23 days paid holiday Discounts and Cashbacks Paid Volunteering days Employee Assistance Program Refer a Friend Scheme Cycle to Work Scheme Car Allowance Bonus The role At Carlisle Support...
-
Customer Service Advisor
1 month ago
Nottingham, United Kingdom NXGEN Full timeNxGen Recruit are currently working with an established organisation who are looking to recruit a Customer Service Advisor on a permanent basis. This role is well suited to someone who enjoys speaking with customers and providing excellent customer service. You will be confident speaking with customers, logging information, investigating queries and...
-
Customer Services Representative
4 days ago
Nottingham, United Kingdom Hays Specialist Recruitment Limited Full timeCustomer Services Nottingham City £11.16ph Ongoing **Your new company** A well recognised brand are seeking to appoint a Customer Services specialist to join their team. Working in their fab offices based in Nottingham City Centre, you will be a part of a great culture. Working as a part of a high performing, fast paced Logisticsteam that prides itself on...
-
Customer Service
3 weeks ago
Nottingham, United Kingdom Brook Street Full timeWe have a new exciting opportunity for you to work with a well-known company based in Nottingham in their customer service department.-Hybrid after probation-£12.05/ph-Temporary with an opportunity to become permanent-On site parking-On-site canteen-Career progression-Monday to Friday plus one weekend a month-Rotating shift patterns(Monday to...
-
IT or Epos Field Service Engineer
1 month ago
Nottingham, United Kingdom Operations Resources Full time**IT or EPOS Field Service Engineer** Looking for a confident computer repair person with a full driving licence to train to support mostly the IT and EPOS (Electronic Point of Sale / Tills) in a variety of retails client's stores. This role is to cover around mainly the Nottingham to Derby area. The role will involve travelling to customer sites in the...
-
Customer Services Advisor
1 month ago
Nottingham, United Kingdom Kaplan International Full time**Customer Services Advisor - Part time** Location**: Kaplan Living Nottingham** Reporting to**:Deputy Manage**r Hours of Work**:12 hrs p/w Sunday 8am to 8pm** Kaplan Living is a leading provider of Purpose Built Student Accommodation in the UK. We provide accommodation primarily for Kaplan International Pathways Colleges and Kaplan International English...
-
Ng - Production Operative
1 month ago
Nottingham, United Kingdom Quality Service Recruitment Full timeAs a Production Operative, you will play a crucial role in the manufacturing process. Your primary responsibility will be to ensure the efficient operation of production machinery, maintain a safe working environment, and contribute to the production of high-quality products that meet customer expectations. **Key Responsibilities** - Operate production...
-
Customer Service Advisor
1 month ago
Nottingham, United Kingdom 2Fawcett Recruitment Full timeRole: Customer Service Advisor Type: Permanent Location: Derby **Salary**: £24,000 2fawcett are currently recruiting for a Customer Service Advisor for a business based in Nottingham. You will be required to manage the end to end customer service experience. **Duties**: - To record all customer interaction within company systems. - To use the relevant...
-
Customer Service Advisor
1 month ago
Nottingham, United Kingdom Naylor George Recruitment Full timeCustomer Service Advisor £23,000 Fantastic opportunity for enthusiastic customer service advisor, with proven customer service experience, gained ideally within the IT industry or similar sector, to join well established organisation delivering IT channel services globally. As one of their team of Customer Service Advisors will be part of their first line...
-
Warehouse Operative
2 days ago
Nottingham, United Kingdom UK Fulfilment Service LTD Full time**Position: Warehouse Operative** **Contract Type: Permanent - 40 hours a week** **Location: Derby** UFS|UK Fulfilment Service are an eCommerce fulfilment warehouse based in Derby. We specialise in the picking, packing, and dispatching of online eCommerce orders. We are looking for talented warehouse operatives to join our growing team at our site in...
-
Customer Service Agent
1 month ago
Nottingham, United Kingdom Concept Resourcing Full timeConcept Resourcing are currently recruiting for a number of Customer Service Agents within a commutable distance to Nottingham. The role involves being part of a help desk to support our client's nationwide operations. Contract will start W/C 6th February 2023 and will be for a 6 months contract initially with the possibility of extension. **Package...
-
Customer Operations Executive
5 hours ago
Nottingham, United Kingdom Pentland Full timeCustomer Operations Executive May 4 Job ID: 6 Customer Operations Fixed Term Contract - Full Time Nottingham Apply for this position Join us at Pentland Brands as a Customer Operations Executive based in our Nottingham office. In this role, you will become the face of the business and collaborate closely with customers, taking control of the...
-
Customer Operations Executive
4 days ago
Nottingham, United Kingdom Canopy Full time**Role** Customer Operations Executive **Job type** Full time (37.5 hour pw) **Salary** £23,000 plus discretionary overtime **WHY WE’RE HERE** Canopy is on a mission to build a Rental Marketplace aimed at helping the millions of Renters worldwide achieve their financial goals. Our core proposition, RentPassportTM, allows Renters to create a digital...
-
Customer Service Advisor
1 month ago
Nottingham, United Kingdom Agilitas IT Solutions Ltd Full timeAgilitas IT Solutions Ltd is the leading European innovator of customer driven inventory-as-a-service solutions. Passionate about delivering first class IT services on behalf of our customers, we have been helping the major OEMs, IT resellers and managed service providers extend their service capability and improve service delivery levels to their customers...