Customer Service Operations Manager

1 month ago


Nottingham, United Kingdom Office Angels Full time

The successful Customer Service Operations Manager will set and deliver the operational management strategy, objectives and KPI's for all activities by providing effective strategic operational direction, governance including oversight and building excellentinternal and external stakeholder relationships. As the Operations Manager you will be an experienced leader of teams willing to coach and mentor. Passionate and motivated people are the power behind our growth so we're looking to expand our team and you couldbe part of our success story

As the Customer Service Operations Manager here's some of what you will be doing

Lead the Operational Management processes.

Managing multiple Operational teams from Onboarding to Billing.

Coaching and mentoring a high performing team of Operational Team Leaders to ensure appropriate customer engagement to deliver prompt billing. - Through your direct report manage high profile billing portfolios.

Manage and maintain "1st time right" through Operational areas.

Cross department liaison with other departments to resolve customer issues and improve operational processes.

Work with Customer Insight team to increase process efficiency and reduce waste demand.

Deliver campaigns through internal resources to support operational queries.

Manage operational queries through an Agile methodology, troubleshoot and resolve them in an expedited time frame.

Support operation department with acquisitions and mergers.

Once successful as the Operations Manager you will receive the following extensive benefits

24 days annual leave + bank holidays

Hybrid working

Annual leave purchase

Learning and development opportunities

Employee perks and support

Recognition and reward

Day off on your birthday

Death in service and critical illness cover

Plus many more

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.



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