Mod/bpool - Clerical/admin Officer

THORNTON-CLEVELEYS - Brook Street have an exciting new Opportunity

We are recruiting Clerical / Administration Officers for the Ministry of Defence. To work within their Defence Business Services Department.

Do you like impacting and making a difference in people's lives? Do you have a keen eye for detail? Do you enjoy communicating with a wide range of people? If you answered 'Yes,' we would love to hear from you.

**The Role**:
We are recruiting for Administration Officers for the Ministry of Defence. This is an excellent opportunity to work within the Public Sector and develop your career by providing advice and assistance to the admin support function with their Defence Services department, utilising your practical administrative skills.
Person Specification

**As an administrative officer, you will be expected to**:
" Adopt a 'Customer First' ethos responding to customer enquiries to provide advice on policy and process. Keeping customers regularly updated on progress and seeking to remove any barriers to progress so that appropriate timescales are maintained.
" Provide quality customer service to ensure 'right first time' customer service is delivered at all times, taking ownership for issues and customer enquiries reducing hand-offs, response times and improving the quality of advice whilst managing expectations.
" Work with enthusiasm, attention to detail and good interpersonal skills.
" Deliver general administrative tasks such as record creation, case monitoring, customer notification, general casework, and appropriate record handling in line with Data Protection and basic IT skills.
" Handle queries from customers, providing advice on policy, processes and services relating to policy and processes.
" Undertake classroom based or desk training in support of up-skilling and the delivery of flexible resourcing across FPCP or AF&V to accommodate demand in peaks and troughs in line with the Workforce Plan.
" Follow GDPR and MOD Security protocols when dealing with documents and data.

" Hold a minimum of two GCSE passes (grades A*-C) or equivalent or higher and have a minimum of one year's administrative/clerical experience in an office environment, including general office duties, word processing and practical use of computers OR have an NVQ Business Administration Level 1.
" Ability to organise a busy workload to deliver effective results on time and meet changing demands as required
" Ability to communicate and work effectively with others as part of a team, using own initiative to solve problems and respond to others
" Ability to take a responsive and customer-focused approach to work and protect customer and colleague confidentiality
" Basic knowledge of Microsoft Office - Demonstrable experience in using Outlook, Excel, and Word in an office environment whilst being proficient in ICT.

**Benefits**:
In return for your work and commitment, working for this organisation can offer you some fantastic benefits:
- " Full on the job training
" Work with a leading Public Sector Organisation that promotes diversity and inclusiveness
" Competitive rates of pay - £11.55 per hour
" Accrue holiday hours as you work
" Brook Street (UK) Ltd back-office support and mentoring
" Working hours Monday to Friday 9am to 5pm
A Basic DBS check will be completed at the point of Onboarding and Full SC Clearance will be completed by MOD once you have started in the role.
Apply