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Technical Author

5 months ago

Nottingham, United Kingdom Pertemps Network Group Full time

**Technical Author**:

- SM-42**£25,000 - £35,000 Per Annum**
- Full Time**Permanent**

**Nottingham, Nottinghamshire**

**IT**

**Job Description**:

- We are looking for a **Technical Author** to join our client's expanding Technical Publications team which is responsible for delivering documentation and content for their products and services on the customer portal.
- This will be a **hybrid** position with offices based in **Cambridge** and **Nottingham** and a salary between **£25,000 - £35,000**.- We need someone who has previous experience in working with developing and product teams to produce content that is easily understood. This role will involve working with other SMEs with a wealth of knowledge on the products and customers, to gather technical details for the content and create new and innovative ideas for presenting the information.
- Responsibilities will be but not limited to
- Product clear, concise, consistent, and easy-to-understand digital content that conforms to the company style- Liaise with internal teams to gather information so that you can produce the documentation- Engage with stakeholders in the business to understand documentation requirements and identify information gaps in current documentation- Take customer feedback to improve documentation and the end-user experience- Proof-read and edit draft documentation created by others for grammar, spelling, punctuation, tone, and adherence to the company style guide- Identify improvements to our team processes and authoring practices and lead the implementation of changesEssential skills
- At least 2 years experience as a technical author or in a similar role, preferably in the software or technology industry.- Degree in language or technical-related discipline.- Excellent comprehension skills.- Excellent English verbal and written communication skills.- Proficient in Microsoft Office i.e. Word, Powerpoint, Excel.- Experience of working with a Development or Product team operating according to the Agile framework.- Experience of using professional authoring tools or CMSs.- Desirable Skills
Previous experience working as part of an international team.- Knowledge of HTML / CSS.- Experience in using task-tracking software (such as Jira or DevOps).This role is an opportunity for the right individual to gain more experience working within a technology-driven industry. Some technical knowledge is desirable, but training on soft skills and required software will be given.
- If you are looking for a new opportunity please **APPLY** today for immediate consideration-
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**Sally Murray** 01793 641115
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