Lotus Expert and Performance Sales Specialist

We have a truly unique opportunity for someone to join the Hendy Performance & Lotus team in Exeter. You will not only have a passion for high performance and sports cars, but you should be able combine this with your drive for exceptional customer service and have a proven experience within a sales environment.

In this role we are looking for a friendly, driven and ambitious individual who can create memorable showroom, and digital experiences for our customers.

**The Opportunity**:
In this role, you will:

- Be responsible for both optimising product sales for new and used vehicles, and delivering service excellence to maximise both business opportunity and customer retention. Whether a customer is looking to buy a new Lotus or MOKE, or have their existing vehicle serviced at our first-class facility, you will be their key point of contact to exceed all needs and expectations and ensure their Hendy Performance & Lotus experience is second to none.
- Be responsible for building rapport with customers to assess their needs and make recommendations for suitable products and services to meet those needs, whether by phone, online, face-to-face or via social media platforms
- Prepare the showroom and vehicles for the day ahead; organise and accompany customers on test drives.
- Share your passion for our cars with customers, showing off each vehicles’ specifications and features, whilst maintaining a relaxed engaging atmosphere for the customer.
- Maintain the digital content for dealer websites and external portals (including photography and vehicle descriptions); monitor advert performance, including pricing and engagement; and produce/share personal product videos and social media content.

**The Rewards**:
As well as a competitive salary, we offer a structured career with the opportunity for personal development and training within our rewarding environment. In addition, you can expect the following benefits:

- Bespoke induction and learning programme and comprehensive ongoing training throughout your career;
- Access to car benefit scheme;
- Enhanced family leave benefit.
- Life Insurance;
- Opportunity to join the company pension scheme;
- 23 days holiday (plus bank holidays), increasing with length of service;
- Discounts on new vehicle, used vehicle, service and parts purchases;
- Various perks and discounts with high street and online retailers and services.

**About You**:

- Strong desire to meet and exceed service excellence and an ability to continuously delight customers and deliver an exceptional experience.
- Proven experience in customer service and sales would be highly advantageous.
- Excellent communication skills with the ability to confidently articulate and interact with customers in all situations.
- Highly organised with the ability to adapt and pay meticulous attention to detail
- Strong computer skills and the ability to learn new systems with speed and confidence, and
- Good understanding of social media and a passion for digital engagement.

**In addition**:

- Self-motivated, energetic and enthusiastic, A fast learner who loves to absorb new information;
- A people person, ideally with previous experience of customer facing roles or events; and
- A proficient driver, with a minimum of 5 years’ driving experience and a full UK license.

Ongoing training across both Sales and Aftersales aspects will ensure this role is a superb foundation for someone looking to build a career in the automotive industry or advance the career of an established sales specialist within one of our exclusive Hendy Performance sites.

**The Company**:
Hendy Group is a family-run business with over 40 dealerships, which cover in excess of 75 franchise locations throughout the South Coast. At Hendy, we aim to deliver a premium experience as we have done for more than 160 years, all in an effort to achieve our vision of delivery 100% customer and colleague satisfaction; our forward-thinking, progressive outlook perfectly complements our values, with honesty, quality, care and customer service at the heart of the company, as they have been since 1859.