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Food & Beverage Team Member - Percy French

4 months ago

Newcastle, United Kingdom Schulte European Group Full time

**Job Ref**:SEG1829

**Branch**:Slieve Donard Resort Spa

**Location**:Slieve Donard Resort Spa, Newcastle

**Salary/Benefits**:Competitive Salary

**Contract type**:Casual

**Hours**:Full Time

**Shift pattern**:Various

**Hours per week**:10 - 40

**Posted date**:11/03/2024

**Closing date**:21/03/2024

Nestling at the foot of the Mountains of Mourne, Northern Ireland, the magnificent Slieve Donard Resort and Spa stands in six acres of immaculate private grounds. A golden strand of beach borders one side while the mighty Royal County Down golf course frames the other. This lovingly maintained Victorian hotel is home to one of Europe’s finest resort Spas and is perfect for a short break, residential conference or grand event. Be part of a team creating guest experiences like none other

**Position Statement**:
As a Food and Beverage Team Member you will be responsible for:

- Providing the highest standards of service to guests, ensuring all guests needs and expectations are met
- Preparing and set up of food and beverage areas for service
- Ensuring the restaurant, lounge and beverage areas are maintained in a clean and tidy manner at all times
- Greeting guests, taking orders and serving food and beverages within the designated area
- Offering menu recommendations upon request and upselling additional products when appropriate
- Receiving payments for food and beverages
- Being knowledgeable about the facilities and service offerings within the hotel
- Assisting guests with any reasonable request
- Ensuring that guest concerns are dealt with courteously and efficiently, reporting them to the Duty Manager

**Essential Criteria**
- Excellent communication skills
- Excellent guest service experience/skills
- Ability to work as part of a team
- Ability to work under pressure
- Eager and willing to learn

**Desirable Criteria**
- Previous experience in a similar role
- Previous Hospitality experience

Full training will be provided.

***The Perks**
- Enrolment in pension from Day 1 for all eligible team members
- Meal on each shift in a dedicated team member area
- Access to everyday discounts from high street retailers
- Discounted hotel room rates for you and your family (TC’s apply)
- Refer a Friend Scheme - just by putting a good word in for a friend you could earn some extra cash
- Incentive schemes
- Employee Assistance Programme
- Access to participating in healthcare plans and insurance plans - just in case
- Car Parking
- Life Assurance

**Equal Opportunities**

We are committed to recruitment practices that do not discriminate against any job applicant because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership and pregnancy and maternity. We value diverse cultures, ideas, and people as part of our core DNA.

***Right to Work**

In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.

***About us**

Nestling at the foot of the Mountains of Mourne, the magnificent Slieve Donard Resort and Spa stands in six acres of immaculate private grounds. A golden strand of beach borders one side while the mighty Royal County Down golf course frames the other. This lovingly maintained Victorian hotel is home to one of Europe’s finest resort Spas and is perfect for a short break, residential conference or grand event.