Breakfast Host/hostess
2 weeks ago
Monday-Friday 7am-11am.
Objectives/Purpose of RoleTo deliver a great guest experience and work well with the team to ensure every hotel guest has a great breakfast experience, delivered to full brand standards therefore creating a comfortable and welcoming environment with a key aim of ensuring our guests have a great end to their stay, revisit and recommend us.
Responsibilities& DutiesOur team deliver excellent guest service, at all times by:
**Being in full uniform, ready and waiting for our guests from 7am (8am at weekends)**
**Printing and using the breakfast report to assist with guest requirements and pre-paid breakfast items**
**Ensuring the drinks station is clean, fully stocked and laid to full Innkeepers spec prior to opening and re-stocking accordingly**
**Giving every guest a friendly welcome as they enter for breakfast**
**Explaining the service cycle to our guests**
**Taking orders andpayments for cooked breakfast items**
**Ensuring all cooked items are served efficiently to full specification**
**Checking to ensure our guests are enjoying their breakfast**
**Engaging in appropriate conversation with our guests and ensure they have had a great stay**
**Being able to assist guests and answer any questions they may have (i.e. about the local area) and remembering regular visitors**
**Printing and providing guests with VAT receipts for their stay when requested**
**Giving every guest a genuine farewell**
**Taking pride in the breakfast area to ensure tables are cleared quickly and the area is kept clean & tidy**
**Communicating and working well with the kitchen, hotel and broader team in the business**
**Maintaining personal knowledge by completing in house and online training on Mable**
Key Skills& Behaviours:
**Recognise that people are different and adapt to suit their needs**
**Do what I say I will**
**Think on my feet under pressure to keep things running smoothly**
**Pull together when the going gets tough**
**Take time to walk in the guest’s shoes and suggest a better way of doing things**
**Job Types**: Part-time, Permanent
Part-time hours: 20-25 per week
**Salary**: £9.00-£11.00 per hour
**Benefits**:
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Flexitime
- Free parking
- On-site parking
- Sick pay
- Store discount
Schedule:
- Flexitime
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Tips
Ability to commute/relocate:
- Brighton, BN1 8YQ: reliably commute or plan to relocate before starting work (required)
**Experience**:
- Hospitality: 1 year (preferred)
Work Location: In person
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