Breakfast Host/hostess

2 weeks ago

Brighton, United Kingdom Miller & Carter Brighton Full time

Monday-Friday 7am-11am.

Objectives/Purpose of RoleTo deliver a great guest experience and work well with the team to ensure every hotel guest has a great breakfast experience, delivered to full brand standards therefore creating a comfortable and welcoming environment with a key aim of ensuring our guests have a great end to their stay, revisit and recommend us.

Responsibilities& DutiesOur team deliver excellent guest service, at all times by:
**Being in full uniform, ready and waiting for our guests from 7am (8am at weekends)**

**Printing and using the breakfast report to assist with guest requirements and pre-paid breakfast items**

**Ensuring the drinks station is clean, fully stocked and laid to full Innkeepers spec prior to opening and re-stocking accordingly**

**Giving every guest a friendly welcome as they enter for breakfast**

**Explaining the service cycle to our guests**

**Taking orders andpayments for cooked breakfast items**

**Ensuring all cooked items are served efficiently to full specification**

**Checking to ensure our guests are enjoying their breakfast**

**Engaging in appropriate conversation with our guests and ensure they have had a great stay**

**Being able to assist guests and answer any questions they may have (i.e. about the local area) and remembering regular visitors**

**Printing and providing guests with VAT receipts for their stay when requested**

**Giving every guest a genuine farewell**

**Taking pride in the breakfast area to ensure tables are cleared quickly and the area is kept clean & tidy**

**Communicating and working well with the kitchen, hotel and broader team in the business**

**Maintaining personal knowledge by completing in house and online training on Mable**

Key Skills& Behaviours:
**Recognise that people are different and adapt to suit their needs**

**Do what I say I will**

**Think on my feet under pressure to keep things running smoothly**

**Pull together when the going gets tough**

**Take time to walk in the guest’s shoes and suggest a better way of doing things**

**Job Types**: Part-time, Permanent

**Salary**: £9.00-£10.50 per hour

**Benefits**:

- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Flexitime
- Free parking
- On-site parking
- Sick pay
- Store discount

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Tips

Ability to commute/relocate:

- Brighton, BN1 8YQ: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Hospitality: 1 year (preferred)

Work Location: One location

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