Receptionist / Care Navigator

3 weeks ago


Derby, United Kingdom Macklin Street Surgery Full time

The purpose of the role is to:
Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, whether in person or via the telephone.

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Undertake a variety of administrative duties to assist in the smooth running of the practice.

Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies.

The duties and responsibilities to be undertaken by members of the practice team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Reception Co-ordinator and Administration Co-ordinator, dependent on current and evolving practice workload and staffing levels:

- Opening up/locking-up of practice premises and maintaining security in accordance with Practice protocols
- Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate person. Taking messages and passing on information.
- Processing and distributing incoming and outgoing mail
- Filing and retrieving paperwork
- Processing repeat prescriptions in accordance with practice guidelines
- Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures and scanning of clinical documents.

**Job Types**: Full-time, Part-time
Part-time hours: 20-37.5 per week

**Salary**: From £21,409.99 per year

**Benefits**:

- Employee discount
- Free flu jabs
- Free parking
- On-site parking

Schedule:

- Monday to Friday
- Overtime

Ability to commute/relocate:

- Derby: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer service (preferred)
- Administrative experience (preferred)

**Language**:

- English (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

Reference ID: Mack001


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