Customer Order Management Specialist

7 months ago


Newton in Makerfield, United Kingdom Digital Infrastructure Full time

**Customer Order Management Specialist**

**Salary: £24k - £30k **(dependant on experience)

**Location**:Hybrid based between home and office as Required

**Working hours: 39 hours per week (shift pattern between 8.00am - 8.00 pm on Weekdays and 8.30am - 6pm on Weekends)**

**Be Fibre - Broadband as it should be**

Our vision is “to deliver an empowering and fulfilling broadband experience based upon ensuring we keep every promise we make”.

We need people to help us on our journey to provide full fibre optic broadband access to 1,000,000 properties across 80 towns and cities in the UK by 2027.

We need an additional **Customer Order Management specialist** to help us manage an increased number of customer orders. You’ll work in a small team and be responsible for ensuring we make the perfect first impression with our customers; once someone has signed to **BeFibre** you’ll be here to make sure their broadband installation happens when we promised

**Key Responsibilities**:

- You’ll monitor workorders within our system, make appropriate interventions to ensure SLAs are achieved and liaise with key stakeholders across our business and other Alt Net teams to make sure things are working as we expect.
- As part of the Customer Operations function, you’ll also be responsible for keeping customers up to date through their journey and managing any exceptions along the way. You’ll also support our Customer Service team and other business functions by sharing best practice.
- As well as working with customers you’ll help shape our processes and the way we work, championing customer experience and driving efficiencies.
- You’ll be joining us at an exciting time on our journey as we grow our customer base in our chosen markets. We need people who aren’t afraid of change, are comfortable working in a fast-paced environment and who want to help us shape the way we serve our customers.

**Essential Skills/Requirements**:

- Have a passion for helping and building relationships with customers.
- Have customer service experience (within an ISP preferred).
- Have experience of working on projects.
- Have a willingness to learn and contribute in a positive manner.
- Be adaptable, flexible, and comfortable in a fast-paced environment.
- Have access to a broadband service of at least 18 Mbps.

**Our Benefits**
- Performance related bonus
- 25 Days Holiday plus Bank Holidays
- Birthday day off
- Private healthcare
- Pension scheme
- Life insurance (6 times salary)
- Training and career development

**Our Values**

At **BeFibre**, we live our Values every day - **Be proud**, **Be awesome**, **Be bold** and **Be Innovative**.

We are **proud** and delight in telling people who we work for. We strive to be the best version of ourselves and to be generally **awesome**. We’re **bold**, **brave** and feel empowered to make decisions because we are innovative experts in our field.

**Be Fibre is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.



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