Guest Service Associate
7 months ago
**Responsibilities**:
- Provide exceptional customer service by greeting guests warmly and assisting them with check-in and check-out procedures, including providing information about available services and amenities.
- Efficiently manage bookings with precision and attention to detail to ensure a seamless experience for guests.
- Maintain cleanliness and tidiness of guest rooms and common areas to create a welcoming environment.
- Assist with general cleaning tasks as needed, demonstrating flexibility and a proactive approach.
- Exemplify a bubbly and positive demeanor, creating a welcoming atmosphere for guests and team members alike.
- Handle guest enquiries promptly and professionally, resolving any issues or concerns with care and efficiency.
- Take responsibility for ensuring guest rooms are tidy and well-maintained.
- Assist with locking up premises at the end of the day to ensure safety and security.
**Requirements**:
- Excellent communication skills with a friendly, approachable attitude and a positive demeanour.
- Previous experience in customer service or hospitality preferred.
- Excellent communication skills with a friendly and approachable attitude.
- Strong attention to detail and the ability to multitask effectively in a fast-paced environment.
- Flexibility to work varying shifts, including weekends and holidays.
- A genuine passion for providing exceptional service and creating memorable guest experiences.
**Qualifications**:
- Previous experience in a hospitality or hotel environment is preferred.
- Excellent phone etiquette and communication skills.
- Strong customer service orientation with a friendly and welcoming demeanour.
- Ability to work well under pressure in a fast-paced environment, maintaining a positive attitude at all times.
**Job Type**: Part-time
Pay: £12.50 per hour
Expected hours: 20 per week
**Benefits**:
- Discounted or free food
- Employee discount
- On-site parking
Schedule:
- Day shift
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Tips
Work Location: In person
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