Station Supervisor
7 months ago
**BUSINESS FUNCTION**: Customer Service
**GRADE**: RSA
**SALARY**: £20,410 to £24,011 per annum
**ROLE TYPE**: On site
**HOURS**: 35 per week
Is helping people with there concerns and queries 'Your Thing'?
At Northern, we play a vital role connecting millions of people to work, leisure and education opportunities.
We operate 2,500 services a day to more than 500 stations across the North of England. But our vision is about more than just train travel. It’s about setting a new standard for customer experiences. And that means building a different kind of workplace. One that values individuality and celebrates differences. Somewhere we can work together, have fun, and get stuck in to making our customers’ lives easier. A place that goes out of its way to create incredible opportunities for everyone to grow and be the best we can be every single day.
So, if you’re smart, forward thinking, passionate and full of fresh ideas like we are, you could play your part in making it happen.
**About the role**:
Acting as the face of Northern, our Retail Supervisors ensure that our customers have the information and support they need at all times. Working in this role, you’ll give practical advice on journey times, delays, tickets, fares and reservations as well as maintaining the appearance and safety of our stations at all times.
**About you**:
You’ll relish this opportunity to make a real difference to the everyday lives of millions of people, if you have:
- A genuine commitment to and previous experience of delivering excellent customer service.
- Excellent written and verbal communication skills.
- Sound IT skills.
- The confidence to work on your own initiative.
- The ability to work shift patterns including evening and weekend work.
**Our benefits**:
Because we value our people and reward hard work, we’ve created a benefits package that we think you’ll love. So, you’ll be able to make the most of:
- Free Travel on Northern services - everyone who works at Northern, plus their partners/spouses and dependents, can travel for free right across our full network of services. *Certain eligibility criteria will apply.
- 75% discount with other Train Operating Companies - after 2 years with us, you’ll also get discounted travel on many other rail services in the UK and Europe.
- Defined Benefit Pension Scheme - you’ll rarely find a pension as good as a Northern pension, and we top up your pension with a generous 1.5 times your contribution.
- A generous holiday entitlement - our holiday entitlements can help you feel like you can get away too.
- Maternity and Paternity Benefits - we go above and beyond the standard, and mums can enjoy 9 months’ maternity leave on full pay while dads can make the most of 2 weeks’ paternity leave on full pay.
- Holiday Purchase Scheme - if you join us at Manager or Executive level or above, you can use your salary to buy up to 5 additional days of annual leave each year.
You can find out more here.
- We also have Disability Confident status, which means we’re committed to making the most of the talents that disabled people can bring to the workplace._
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