Neighbourhood Housing Officer

3 weeks ago


London, United Kingdom Triumph Consultants Ltd Full time

**What's involved with this role**:
**Full Job Title**:Temporary Neighbourhood Housing Officer - Housing Services
**Reference no**:Lambeth RQ721241 As a member of the Neighbourhood Housing team this post provides a generic housing management function which includes and is directly responsible for:

- Estate Management
- New tenant visits and tenancy sign up
- Tenancy verification & fraud prevention
- Rent collection and early arrears
- Requesting responsive maintenance
- Addressing anti-social behaviour

Main Accountabilities include:

- To provide a comprehensive housing management service within a specified geographic area to customers and neighbourhoods dealing with breaches of tenancy/leaseholder agreements, estate management/monitoring, rent arrears management, anti-social behaviour, caretaking and delivery of communal services and tenancy support visits.
- Deliver against an agreed improvement plan for the assigned area in consultation with residents and help deliver the corporate objectives. The plan should reflect the needs of the area with reference to the profile of residents and the physical characteristics.
- Ensure the housing management and environmental services provided to residents are coordinated and of an excellent standard and conform to relevant statutory requirements and best practice.
- Deliver housing services that are inclusive and accessible to our vulnerable customers
- Ensure that all complaints, incidents of ASB and harassment are investigated and dealt with in accordance with policies and procedures
- Identify opportunities for service improvements and make recommendations to the Area Housing Manager/Head of Housing Management. Ensure changes are introduced and implemented effectively and efficiently in the area.
- Support a variety of inclusive and effective customer involvement opportunities in the area linked to the national customer influencing strategy.
- Ensure residents have the opportunity to influence and shape policies, service delivery, standards and scrutinise performance.


**Specific Role Requirements” - to give yourself the maximum chance of success please try and ensure your CV addresses the following essential criteria**:

- Experience:
- Minimum of 12 months **recent** housing experience in a similar role, or context and ideally within a public sector organisation
- Relevant experience of working in a partnership/multi-agency setting and multi-disciplinary team.
- An understanding of housing legislation in relation to nuisance, neighbour disputes and racial harassment.
- Effectively interview customers through active listening and negotiation skills.
- Experience of working largely autonomously to manage own workload and prioritise tasks both on-site and in the office.
- Experience of working with customers and championing their views and feedback.
- Strong IT skills including Microsoft packages

**To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF**
**_._**
**_If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity._**

“Other Essential Requirements” - Please check to ensure that your CV addresses the following items:

- **Our clients are generally seeking applicants who are reasonably local, so on that basis we would ideally like you to supply us with your address (or at least your post code) and a telephone number so that we can reach you during working hours.**
- Your recent UK working experience going back at least 5 years, or full employment history if you have been working for fewer years than this.
- Your availability to work either immediately, or at short notice.
- **Please refer to the Role Requirements section above - your CV must address the requirements listed**

Other preferable/desirable details to include on your CV, if applicable:

- Any local authority/public sector experience
- Any relevant qualifications held or being studied for

**Job Ref: Lambeth RQ721241**

**Anticipated Length of Assignment**: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.



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