Field Fibre Supervisor

2 weeks ago

Guildford, United Kingdom Circet Ireland & UK Full time

Location- Guilford- Discipline:
- Engineering- Job ref:
- 009364- Published:
- 13 days ago**Circet Home division is looking to recruit In-Field Fibre Supervisor - GU postcode UK area.**

Circet Ireland & UK (Formerly KN Group) have built an ever-growing portfolio of specialist services. We are leading providers to the Telecommunications, Transport Infrastructure and Power Sectors in Ireland and the UK. We are driven to be innovative and proactive in delivering solutions that meet our client’s expectations while not losing sight of their changing requirements. With over 4000 employees across Ireland & UK we continue to bring people together to make this happen.

Fibre supervisor will provide direct supervision and guidance to a group of Fibre Engineers with the support of Fibre Coach (where applicable) The.FS is responsible for the coaching and development of a team of Fibre Installation Engineers. They will offer technical advice whilst Fibre Engineers are onsite and ensure processes are being followed to protect teams and H&S standards. They will ensure the level of service provided is fully compliant with customer requirements and organisational targets are being met.

**Key Duties and responsibilities**:

- Provide technical support on all systems used by the business.
- Liaise with Service Centre (SC) to ensure all the days’ Fibre jobs are covered and assist in completing jobs if required.
- working with the SC to assign tasks where required to the appropriate engineers.
- Complete necessary audits required monthly including stock, van, H&S and quality reporting back any issues found to relevant

departments.
- Investigate any stock discrepancies escalated by the SC.
- Coach team to drive improvements. Call or meet with Engineers to discuss performance and improvement, to include efficiency targets, customer satisfaction rates, compliance issues and behavioral issues.
- Strong communication skills are absolutely essential; ability to communicate between co-workers and third parties
- Report incidents and issues immediately to your FM. Follow the Incident Reporting procedure.
- Participate in training & upskilling of Fibre Engineers throughout the onboarding of new engineers.
- Demonstrable experience with a proven track record working in a networking engineering environment, in senior engineering role
- Advanced knowledge of FTTP and FTTH technologies
- Sound ability to diagnose problems with existing equipment and resolving issues.
- Ability to coach employees
- Ability to communicate fluently with the customers and should possess good customer service skills
- Minimum three years' experience working within the Telecoms / Utilities industry preferably at a supervisor level.
- Experience working on OR PIA.

**Qualifications, knowledge and skills required**:

- GCSE grade or Scottish equivalent
- Accredited to working on OR PIA with minimum 3 years’ experience
- IPAF 1b
- C&G Level 2 3667
- Experience working with ABF equipment
- Splicing

The role is suit to all applicants and Circet is an equal opportunity employer.

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