Customer Service Advisor
1 day ago
As**Part time Customer Service Advisor**you will be joining a busy and dedicated team who collaborate together to deliver exceptional service to their clients. This hybrid role is part time, permanent, 22.5 hours a week is hybrid with a mixof WFH and office with flexibility on how these hours are worked. Salary is between £10.76 and £11.79 an hour (£21,000 to £23,000 FTE) Based just outside Stratford-upon-Avon.
Purpose of the role:
From initial point of contact to delivering on projects this role is an integral part of the business' continued growth along with providing first class service. The company are all about the environment and are recognised for the work they do in this sector.
**Key Accountabilities for the Part Time Customer Service Advisor**:
- Working with all internal teams to ensure delivery of first class customer service
- Developing knowledge of service offering for sourcing and identifying leads and handing these to the appropriate team or person
- Call handling with confidence
- Carrying out research for prospective customers
- Providing follow up with customers after initial interaction, understanding their requirements
- Maintaining accurate records on the database and in house systems
**Skills Required for the Part Time Customer Service Advisor**:
- Strong customer service experience
- Call handling within a customer service role, including conflict resolution
- Confident communication skills
- Excellent interpersonal skills
- Solid IT skills including MS Office
- Ability to manage own workload and multitask
- Adaptable in a changing environment
**What's in it for you?**
- Hybrid role mix of WFH and office 22.5 hour a week, flexibility of how these hours are worked
- £21,000 to £23,000 pro rata - between £10.76 and £11.79 an hour
- Free onsite parking
- 25 days holiday plus bank holidays
- Discretionary bonus
- Option to join subsided gym membership
- Disability income protection
- Critical illness cover
- Option to join private medical insurance
- Option to join bike to work scheme
- Life assurance
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