Tesla Support Advisor

2 weeks ago


Manchester, United Kingdom Tesla Full time

What to Expect

Our Tesla Support Advisors aren't just technically gifted, they are also great communicators who put the customer first. As a Tesla Support Advisors, your role will be to guide our existing and future customers and create an exciting, memorable and best in class experience.

You will join an international and diverse team supporting our mission to accelerate the world’s transition to sustainable energy and mobility.
- Your main responsibilities will be to support customers, offering them guidance about their Tesla Products. We want every customer to feel valued and informed, about our innovative products. You can help to deliver customer support in a way that creates an outstanding experience that represents the Tesla brand values.

What You’ll Do
- Represent: You will be a first line representative of our brand, mission and products
- Support: By addressing customer concerns promptly via telephone, chat, you will be part of a big change in customer service as we know it. You possess strong interpersonal skills and are aware of the appropriate behavior when supporting diverse types of customers
- Evaluate & Resolve: You will evaluate the needs of customers and work in a creative, pro-active manner to resolve roadside, technical and general support enquiries. You educate owners on their vehicles and energy products, and guide or troubleshoot them through inquiries they have related to purchase, ownership, or at any part in their journey - across all products/services
- Inform & Educate: You will educate customers about Tesla’s innovative products and services and inform are able to inform customers on the best possible purchase and/or servicing need
- Coordinate: You will coordinate quickly and precisely with various stakeholders to determine best course of action for all support activities
- Communicate: You will handle customer concerns with professionalism, urgency and escalate matters that require senior management concurrence in a timely manner to line management. Collaborate with other internal stakeholders to facilitate smooth customer experience pre and during ownership
- Administer: As part of a data-driven company, attention to detail is key to helping us do better. You will use our Customer Relationship Management software and other tools to keep an accurate record of support cases and communications
- Continuous Improvement: You are aware of sales opportunities for service, subscriptions, accessories and are always trying to improve what and how we serve our (existing or future) customers in the best possible way

What You’ll Bring
- A brand ambassador: you have a genuine affection for Tesla’s products and mission. Especially keeping up with EV industry trends and local incentives. Ability to understand and convey business issues and technical concepts
- Digitally savvy. We want to offer our existing and future customers an omnichannel experience. This will mean a multitude of channels, from phone to chat, SMS and potentially video
- Positive, enthusiastic and passionate
- Able to demonstrate experience within a Customer Service environment (customer-facing or related roles in the automotive, helpdesk, hospitality, roadside assistance, emergency dispatch or similar industry)
- A fast learner. We do not expect you to be an expert on day one and our dedicated training team will upskill you quickly
- A flexible team player: You like collaborating closely with different kinds of people and can work in shifts to support your team. This may include weekends as well as morning and evening shifts
- A multi-tasker: You thrive in an ever-changing and fast-moving environment, prioritize effectively and can manage multiple work streams at once
- Keen to work with an astute attention to detail
- Fluent in English. Additional languages are a plus
- Legal right to work in the country you are applying
- Must have had a full driver's license for a minimum of 2 years


  • Tesla Support Advisor

    4 weeks ago


    Manchester, United Kingdom Tesla Full time

    What to Expect - Our Tesla Support Advisors aren't just technically gifted, they are also great communicators who put the customer first. As a Tesla Support Advisors, your role will be to guide our existing and future customers and create an exciting, memorable and best in class experience. - You will join an international and diverse team supporting our...

  • Inside Sales Advisor

    1 month ago


    Manchester, United Kingdom Tesla Full time

    What to Expect The role of the Inside Sales Advisor is to educate, inspire and skillfully guide Tesla’s potential customers through the vehicle purchase and configuration process. Inside Sales Advisors have the incredible opportunity to advise discerning Tesla clients from all over the market while honing their abilities in lead qualification and...

  • Inside Sales Advisor

    4 weeks ago


    Manchester, United Kingdom Tesla Full time

    What to Expect - The role of the Inside Sales Advisor is to educate, inspire and skillfully guide Tesla’s potential customers through the vehicle purchase and configuration process. Inside Sales Advisors have the incredible opportunity to advise discerning Tesla clients from all over the market while honing their abilities in lead qualification and...


  • Manchester, United Kingdom Tesla Full time

    **What to Expect** **The Role** We tell stories to help the world understand and connect with Tesla’s mission and products. Our Customer Engagement team is made up of tough, quick-witted, entrepreneurial, and intellectually-curious people. Tesla is a mission-driven company. The role of the Customer Engagement function is to establish and strengthen...

  • Debt Advisor

    4 weeks ago


    Manchester, United Kingdom The Debt Advisor Full time

    **Job Description and Specification** Job Title: Debt Advisor Department: The Debt Advisor Responsible to: Head of Operations Hours of work: 35 hours per week Main Purpose: To provide whole of market advice to prospective consumers The Debt Advisor is a rapid growing business with a firm foothold in the IVA and Debt Management market. We are looking to...


  • Manchester, United Kingdom The Debt Advisor Full time

    **Reporting to**: **Debt Management Team Manager** **Background** As a long serving debt solutions provider for over 22 years, the business is in a process of significant change to facilitate exciting growth plans in the Debt Management space. We have a wealth of experience and are looking to add to our already amazing team of dynamic and motivated...

  • Collections Advisor

    4 weeks ago


    Manchester, United Kingdom Page Personnel Secretarial & Business Support Full time

    An exciting opportunity for a Collections Advisor to join a well established fashion retailer, based in Manchester. You will be working within the Recoveries team, speaking to existing customers, help getting them back on track with their payments and settingup payment plans. **Client Details** Our client are a well established retail business based in...

  • Collections Advisor

    4 weeks ago


    Manchester, United Kingdom Page Personnel Secretarial & Business Support Full time

    An exciting opportunity for a Collections Advisor to join a well established financial services business based in Denton. You will be working within the collections team, speaking to existing customers, help getting them back on track with their payments. **Client Details** Our client are a well established financial services business based in Denton. They...


  • Manchester, United Kingdom The Debt Advisor Full time

    **About us** The Business Debt Advisor is a part of The Debt Advisor Limited, a boutique practice in insolvency and debt solutions. We are professional, supportive, engaging and our goal is to provide bespoke insolvency solutions to individuals and companies facing financial difficulty. **Principal Duties and Responsibilitie**s: - Delivering timely and...


  • Manchester, United Kingdom Page Personnel Secretarial & Business Support Full time

    An exciting opportunity for a Customer Service Advisor to join a well established financial services business, based in Manchester. You will be working within the Recoveries team, speaking to existing customers, help getting them back on track with theirpayments and setting up payment plans. **Client Details** Our client are a well established financial...


  • Manchester, United Kingdom Page Personnel Secretarial & Business Support Full time

    An exciting opportunity for a Customer Service Advisor to join a well established fashion retailer, based in Manchester. You will be working within the Recoveries team, speaking to existing customers, help getting them back on track with their payments andsetting up payment plans. **Client Details** Our client are a well established retail business based...


  • Manchester, United Kingdom Victim Support Full time

    Independent Domestic Violence Advisor We have an exciting opportunity for an Independent Domestic Violence Advisor (IDVA) to join the team in Manchester, working 37.5 hours a week. Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it? Do you have resilience & adaptability? Can you work...


  • Manchester, United Kingdom Greater Manchester Mental Health NHS Foundation Trust Full time

    An excellent opportunity has arisen to recruit a Dementia Support Advisor in the Central Manchester Community Mental Health Team for Older Adults. We are looking for an experienced, committed and proactive professional who can link in with other statutory and voluntary agencies to provide people who have a diagnosis of dementia and their carers with...


  • Manchester, United Kingdom Verofy Supplier Services LTD Full time

    **Customer Support Advisor** Bank House, Bank Street, Whitefield, Manchester Office based: 5 day working week for 40 hours, Monday - Sunday. Set shift pattern can be discussed. **Salary from £24,000 (rising to £26,000 after probation)** Full Time / Permanent Verofy is a fast-paced, innovative, rapidly expanding FinTech Company who provide...


  • Manchester, United Kingdom Sellick Partnership Full time

    Customer Service Advisor South Manchester Temporary basis Our client are looking for a Customer Service Advisor to join their team on a temporary basis, this could lead to a long term permanent position. Responsibilities of the Customer Service Advisor will include: Liaising with customers effectively to provide high levels of customer satisfaction...


  • Manchester, United Kingdom Page Personnel Secretarial & Business Support Full time

    As a Customer Service Advisor you will be first point of contact to a UK customer base via mulit-channels, assisting with any concerns or queries they may have. **Client Details** Based in Stretford, Manchester. This client is a leading e-commerce retailer and are looking for an experienced Customer Service Advisor to join their team on a temporary...


  • Manchester, United Kingdom Switch Advisor Partners Full time

    **About us** Switch Advisor Partners is a small business in Manchester. We are professional, supportive and creative. Our work environment includes: - Modern office setting - Regular social events - Company perks - Safe work environment Customer Service Assistant **Duties**: - Provide exceptional customer service by responding to inquiries and...

  • Marketing and Sales

    1 month ago


    Manchester, United Kingdom Switch Advisor Ltd Full time

    Are you an enthusiastic and organized individual with a passion for marketing and sales? Switch Advisor is seeking a top Marketing and Sales Assistant to provide essential support to our dynamic marketing and sales teams. **Key Responsibilities**: - **Administrative Support**: Provide administrative assistance to the marketing and sales teams, including...

  • Marketing and Sales

    1 month ago


    Manchester, United Kingdom Switch Advisor Ltd Full time

    Are you an enthusiastic and organized individual with a passion for marketing and sales? Switch Advisor is seeking a top Marketing and Sales Assistant to provide essential support to our dynamic marketing and sales teams. **Key Responsibilities**: - **Administrative Support**: Provide administrative assistance to the marketing and sales teams, including...


  • Manchester, United Kingdom Dogs Trust Full time

    Salary £23,234 per year + benefits Location RC Manchester, Manchester Job Type Permanent Hours per Week 40 Closing Date Tuesday 12 March 2024 **Do you want to make a genuine difference to the lives of dogs across the country? Are you looking for a contact centre role that measures success on service rather than sales?** Customer Support Centre...