Hotel Receptionist

'''Job Overview'''
We are seeking a friendly and customer service-oriented individual to join our team as a Hotel Receptionist. As the first point of contact for our guests, you will play a crucial role in ensuring their satisfaction and providing a positive experience during their stay.

'''Duties'''
- Greet guests upon arrival and provide them with necessary information about the hotel and its amenities
- Check guests in and out, ensuring all required paperwork is completed accurately
- Handle guest enquiries, requests, and complaints in a professional and timely manner
- Assist guests with booking reservations, both over the phone and in person
- Maintain a clean and organized front desk area
- Coordinate with other hotel departments to ensure smooth operations and guest satisfaction
- Handle cash transactions and maintain accurate records of all transactions
- Provide excellent customer service by anticipating guest needs and going above and beyond to exceed their expectations

'''Skills'''
To excel in this role, you should possess the following skills:

- Strong hospitality skills with a genuine desire to provide exceptional guest services
- Multilingual or bilingual abilities are highly desirable to effectively communicate with guests from different backgrounds
- Excellent phone etiquette and communication skills, both verbal and written
- Familiarity with hotel operations and reservation systems is a plus

If you are a motivated individual who enjoys working in a fast-paced environment, we would love to hear from you. Join our team as a Hotel Receptionist and contribute to creating memorable experiences for our guests.

**Job Types**: Full-time, Part-time

Pay: £11.50-£12.25 per hour

Expected hours: 24 - 37.5 per week

**Benefits**:

- Company pension
- Discounted or free food
- Employee discount
- On-site parking

Schedule:

- 8 hour shift
- Weekend availability

Work Location: In person

Reference ID: Hotel Receptionist