Night Receptionist

5 months ago

Salford, United Kingdom Holiday Inn Manchester Media City Full time

We are looking for an enthusiastic and personable Night Porter to join our team at Holiday Inn Manchester MediaCityUK on a full-time basis.

**Key information for the Night Porter role**:
**Hours**: Full time - 40 hours per week, working Monday - Sunday.

**Salary**: £11.30 per hour

**A typical week** Night Porter shifts start at 10:45pm, and finish at 7:015am. The shifts will be 5 out of 7 nights a week.

**What you’ll be doing as Night Porter**:
To ensure the smooth operation of the hotel throughout the night period, ensuring four star customer service levels are adhered to at all times.
- Take over call handling from reception and deal with any late night guest queries and check in any late arrivals.
- Take over the bar as things get quiet and serve late drinks.
- Look after hotel security and guest welfare at night, maintaining the upmost courtesy and politeness to guests always
- Conduct regular floor walks and security checks of fire exits and public areas, reporting any irregularities to the manager on duty
- Carry out regular nightly checks and cleaning duties according to the Night Porter schedule.
- Man reception until the morning receptionist arrives on duty, attending to any early morning breakfasts or departures.
- Be aware of weekly business in the hotel & maximise every sales opportunity for food, beverage, and rooms.
- Have full knowledge and be able to act upon the fire procedures as laid down in the Hotel Fire Plan.

**Benefits**:
31 days holiday including bank holidays per annum

Uniform provided

Accelerated promotional prospects

Employee discount with IHG properties all over the world

**Salary**: £11.75 per hour

**Benefits**:

- Employee discount

Schedule:

- Night shift
- Weekend availability

Work Location: In person

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