Customer Support Specialist
3 weeks ago
We are an established telecommunications business embarking on rapid growth and need talented, enthusiastic individuals to bolster our support team. You would be working amongst like minded people offering the highest level of support and care for our customers in a professional and fast paced environment.
**General Duties**:
Responding to customer requests to modify or upgrade their services.
Using various technical systems and portals to find crucial information to relay to the customer in a manner that is understandable to them.
Writing clear and concise note information within systems.
Raising and escalating tasks/tickets.
**Necessary Qualities**:
Excellent telephone manner and communication skills.
Strong problem-solving skills.
Proven experience using computer systems such as Microsoft Word and Excel.
**Desirable Qualities**:
Experience working in a previous customer support role.
**Benefits**:
Heavily discounted landline and broadband service for you and your family.
20 days annual leave plus bank holidays.
Weekly pay
**Salary**: £9.50-£10.50 per hour
**Benefits**:
- On-site parking
Schedule:
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Commission pay
COVID-19 considerations:
One Way system in place, hand sanitising points, socially distanced desks.
Work Location: One location
Reference ID: DSTCS1
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