Junior Credit Controller

4 weeks ago

Croydon, United Kingdom Page Personnel Finance Full time

I am currently recruiting a Junior Credit Controller for a Hosuing proeprty company based in South l London, close to Croydon station.

**Client Details**

My client is a well established company based in South London. Due to recent rapid growth, they are now looking to hire a Junior Credit Controller starting in January

This is a temporary role with hybrid working 2-3 days in the office / working from home, after complteting the training in the office.

Their offices are based in London, close to Croydon Tube Station.

This is an entry level role for someone with an interest in Credit or 12 months Credit Control experience.

Sector: Property

**Description**

**Junior Credit controller,**

**Main purpose of the role**:
To provide effective and efficient customer account management with the overall objective to reduce arrears, maximise the collection of income and sustain tenancies for company Housing.

**Key Accountabilities**:

- To manage low level account collection for rent and arrears
- To call customers in relation to their rent account, in order to collect payments, set up pay arrangements
- To manage the direct debits process
- To undertake administration duties relating to customer accounts
- To undertake the collection of debts in accordance with company income collection policies and procedures, working with other staff to collectively meet objectives
- Undertake any other duties and responsibilities of an equivalent nature as required
- To ensure compliance with the company Equality & Diversity, Health & Safety policies and general Data Protection Regulations

**Profile**

**Essential**
- Strong numeracy, literacy and communication skills with a minimum pass in Mathematics and English at GCSE level or equivalent
- Be an excellent communicator when managing customer queries using the most appropriate method of communication, to ensure you provide an excellent customer focused service
- To consistently work with integrity, professionalism, empathy and consideration
- Experience of dealing with customers in a pressurised environment and using positive negotiation skills to reach mutually acceptable outcomes
- Be an excellent communicator, politely & professionally deal with customer queries using the most appropriate method of communication

**Desirable**
- The ability to demonstrate continued professional development in Customer Account management environment or similar.
- Experience, knowledge and use of Microsoft Dynamic 365.
- Experience in presenting possession proceedings in County Courts

**Job Offer

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