Performance and Compliance Coordinator

2 weeks ago

Corsham, United Kingdom Mitie Full time

**Main Duties**
- Advises on reporting of non-compliance and supports investigations and rectifications to ensure issues are resolved with a preventative measure for the future.
- Runs and creates reports using Software packages on site, for example Maximo to communicate effectively to all management teams.
- Recognises trends in the data to drive best practice. Coordinates the monthly report submitted to the client.
- Attends meetings with the team to ensure performance is communicated and improvement plans are created by the team.
- Ensures services are provided to the required standards required by contract and addresses areas of concern.
- Analyses data in reports and filters before distributing to the client & internal teams.
- Communicates in an engaging way, ensuring inspiring and motivating messages are conveyed across all teams.
- Develops relationships with clients, stakeholders, employees and other colleagues, effectively promoting a positive and collaborative working environment.
- Brings to life the Mitie values on a daily basis ensuring they & their teams demonstrate the exceptional everyday.
- Conducts regular internal and joint auditing with the customer to satisfy contractual outputs.
- Works under the direction of the contract Compliance Manager, taking a proactive approach to remediate compliance discrepancies

**What we are looking for**
- Has a strong standard of both literacy and numeracy skills
- They possess an intermediate knowledge level of all Microsoft office packages. Fully competent in the use of PCs and other types of technology
- Has developed excellent written, verbal communication and negotiation skills to support them in their role.
- Fully capable of understanding and maintaining the confidentiality across the site and respecting the needs of all stakeholders.
- Understands the organisations goals & objectives and can bring these to life in theirs/their teams daily activities.
- Works well under pressure to meet the challenging deadlines for both operational and people aspects of their roles
- Communication skills and customer focus are an essential requirement for the role
- Demonstrates forward thinking/planning, with a positive 'can do' attitude and can flex their style to meet the needs of the business.
- Can effectively plan and manage own workloads, however understands when to ask for support when needed.
- The ability to be calm and composed under pressure, with good decision-making skills
- Strong financial acumen with the ability to manage costs and ensure budgets are met
- Represents Mitie and the client always in a professional, courteous and confident manner
- A team player with the ability to lead by example through operational excellence, strong interpersonal skills and the ability to interact at all levels.

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