Anthropologie - Home Stylist - Regent St, London

4 weeks ago

London, United Kingdom Urban Outfitters Inc. Full time

**Anthropologie**

**Title**:Home Stylist

**Reports To**: Store Leadership Team

Overview
- The Home Stylist cultivates the overall service and selling culture in the store and drives brand metrics by developing authentic customer connections, offering expert styling advice, and providing an individualized experience with curated product recommendations. This can be a part-time or full-time role._

**Customer Experience**:

- Service Culture: contributes to upholding a service culture that demonstrates extraordinary service to cultivate an environment where all customers feel welcome, heard and valued
- In-Store Styling: leads by example in relationship building, styling, and networking with customers; educates the store team and the customer on the benefits of the home stylist role and program
- Appointments: generates impromptu and formal appointment opportunities to cultivate customer relationships and drive key metrics
- Omni-Channel Service: advocates for technology usage and encourages the team to transact in the moment, upsell, and clientele

**Teamwork & Mentorship**:

- Inclusion: contributes to an inclusive environment by helping to amplify all voices, actively seeking and advocating different perspectives
- Develop and Coach: identifies home styling knowledge gaps amongst the team and actions accordingly; facilitates regional and brand styling initiatives or trainings
- Product Knowledge: utilizes brand resources to share relevant home styling and product knowledge with the team to elevate associate confidence in servicing the home customer

**Visual & Business Operations**:

- Business Acumen: reviews store business to understand buying trends, influence home outfitting and selling decisions, and to drive home department business
- Entrepreneurship: takes ownership of the furniture business by capitalizing on walk-in traffic and identifies business-driving opportunities through outreach and networking; actions opportunities in partnership with store leadership to drive incremental sales for the store and achieve company and outreach goals
- Design Center: partners with visual team to execute seasonal updates for design center; upkeeps design center product standards and technology
- Operational Responsibility: upholds accountability and productivity for part-time or full-time zoned Design Center hours; contributes to a customer-first philosophy and is flexible in supporting other areas when business dictates

**Communication & Relationships**
- Customer Insights: communicates customer insights and shopping patterns to the leadership team and styling team through regional or brand communication platforms
- Relationships: cultivates productive relationships with leadership and selling team that contributes to a collaborative, customer-centric environment; maintains open communication to identify and act on business needs in the moment
- Team Dynamic: contributes to positive team morale through brand and store initiatives such as the SPARKED Journal, employee recognition, and team building activities
- Community Connection: collaborates with store leadership in identifying and curating events and experiences that are reflective of the interests of the local customer and surrounding community to drive brand engagement

**Additional Information**
- Skills_
- Builds relationships naturally, embraces individuality, and diversity
- Exhibits clear written and verbal
- Communication Skills_
- Entrepreneurial and self-motivated
- Resilient leader able to thrive in a dynamic, constantly evolving environment
- Preferred Requirements_
- Anthro brand fan
- 2+ years of experience building customer relationships or clienteling
- Passion for interior design
- Ability to work flexible hours to meet the needs of the store including nights, weekends, and holidays
- Collaborates with_
- Associate Team
- Stylist Peers in the store (if applicable)
- Home Stylist Peers in the brand
- Senior Home Stylist
- Reports to_
- Store Brand Leader with indirect accountability to RSL
- Typical Career Progression_
- Store Leadership Opportunities
- Head Office Opportunities

Work Location: One location

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