Customer Service Representative
3 months ago
Device Revive is hiring for a Customer Service based role within our company. The company has been going for nearly 8 months and due to rapid growth we're now looking to hire our 6th employee.
As a company we do anything from IT Support, Management, CCTV Installations and all Smart Home requirements; we're rated 5-star on all review platforms as we pride ourselves in our amazing customer service team, installations and after-sales care.
We are currently recruiting a role to be based in our Plympton office, working between 9:30am and 5pm Monday to Friday, with the soon potential to work every other Saturday as well - however this is open to discussion.
Whilst we're a technology company, we do not require you to come from a technology background, you will be trained properly of how to do everything your job would entail.
**So, what will you be doing?**
- As a member of our Customer Service team you will be trained on how to use our systems, such as Tradify, Quartix, and our own CRM to be able to manage the devices that come in and out of our office, as well as booking out installations with customers.
- You will have an element of taking card payments from customers over the phone as well as issuing quotes and invoices to customers.
- You will be monitoring our online sales platforms and assisting shipping items when ordered come in.
- You'll be communicating with our road engineers to provide customers updates, carry out paperwork and more.
**Requirements?**
- Amazing customer service skills
- Exceptional telephone manner.
- Extremely organised, with a keen eye for detail and never leaving any job half done.
- Able to get to our Plympton office.
If you feel you fit the role please submit your CV, along with a brief cover letter, telling us why you think you are suitable for this role.
Please be prepared for an interview that asks for definitive examples of your experience, along with competency based questions.
**Salary**: £16,820.00-£18,227.00 per year
**Benefits**:
- Company pension
- On-site parking
Schedule:
- Monday to Friday
- Overtime
- Weekend availability
Supplemental pay types:
- Bonus scheme
- Performance bonus
Ability to commute/relocate:
- Plymouth: reliably commute or plan to relocate before starting work (preferred)
**Education**:
- GCSE or equivalent (preferred)
**Experience**:
- customer service: 1 year (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
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