Current jobs related to Head Doorman - St Andrews - Fairmont St Andrews

**Head Doorman - Guest Services - 20 - 25k p/a**

Are you passionate about providing a superior level of personalised service by ensuring every need and desire of our guests is fulfilled? We are looking for a remarkable individual to join our dynamic Concierge team at the Fairmont St Andrews, one of Scotland’s most iconic 5 star luxury hotels and resorts in the home of golf.

Our 213 bedroom property is located on the outskirts of St Andrews, boasting 2 championship golf courses and an award winning spa and leisure facility. With multiple food and beverage venues on site, we are able to offer our guests a world class experience for dining and leisure activities, right here on property.

Our Front of House team are the greatest ambassadors for our resort, delivering a courteous and welcoming greeting to every guest who passes through our doors, and playing an integral part in their experience here at the Fairmont St Andrews and surrounding area.

Our absolute focus is delivering a personalised, luxury experience to all guests, building relationships and anticipating their every need. If you believe you are the right person for this role then we want to hear from you.

This is an excellent time to join our resort here in St Andrews, with some very exciting development plans for the property on the horizon. For those individuals joining our team, you will be joining an iconic property who aims to become a flagship institution of luxury hospitality in Scotland and the epitome of delivering excellence in service and experience to our guests.

**What’s in it for you**:
As part of the Fairmont team, you will be able to enjoy many perks and benefits including:

- Employee benefit card offering discounted rates in Accor worldwide
- Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21
- Staff shuttle service to/from St Andrews
- Complimentary staff canteen
- 50% off dining in our Food and Beverage outlets
- Employee room rates for just £49, and 379 for friends and family
- Employee rates for Spa treatments and Green fees
- Access to gym and pool services
- Competitive Salary

**Who are we looking for?**
- Someone with a bright, engaging and warm personality
- A desire to continually enhance guest experience and provide excellent service, actively promoting the resort and local area
- High standards of grooming, presentation and professionalism
- Highly motivated, with a great sense of pride in their work
- Very organised with strong delegation and task management skills
- Actively and collaboratively assists in building the best practices necessary for the company and departments success using innovation and initiative
- Team player with excellent communication skills
- Desire to learn, develop and progress within the resort

**What you will be doing**:

- Provide guidance and support to the team, mentoring and training colleagues in various aspects of job roles
- Support management team in establishing, communicating and implementing company policies, procedures and brand standards to drive quality in all aspects of service
- Run day to day operations in the front entrance and main lobby of the hotel, delegating tasks and managing operational workload
- Coordinate arrival/departure experience for all guests, working with the Front Desk and Housekeeping teams to ensure a smooth and enjoyable experience for guests.
- Coordinate luggage collection and delivery ensuring procedures are followed, managing room moves and storage requirements for all luggage/golf clubs
- Deliver a courteous and welcoming greeting to all guests arriving or departing from the resort, providing a smooth and friendly check in/check out service
- Develop strong and loyal relationships with guests, anticipating their needs and delivering top class service
- Maintain a strong working knowledge of all hotel services/facilities and local attractions/activities to respond to guest inquiries accurately and effectively
- Maintain high standards of cleanliness and presentation in vehicles, front of house and back of house areas at all times
- Interact with guests in a polite, warm and professional manner, delivering a 5 star experience at all time

In this role, you will act as the greatest ambassador to our resort, playing a fundamental part in the arrival and departure experience of our guests. You will be well organised with the ability to work well under pressure, showing excellent response and reactive skills to fluctuating levels of operational demands. This role would be ideal for someone who enjoys being the focal point of guest interaction and truly enjoys delivering top class service to guests.

**Job Types**: Full-time, Permanent

**Salary**: £20,000.00-£25,000.00 per year

**Benefits**:

- Company events
- Company pension
- Discounted or free food
- Employee discount
- Free parking
- Gym membership
- On-site parking
- Sick pay
- Store discount

Schedule:

- Day shif