Home Care Locality Supervisor

2 weeks ago

North Tyneside, United Kingdom Northumbria Healthcare NHS Foundation Trust Full time

**Main Purpose of the Job**

Work in localities to supervise, coordinate and assist with the provision of physical, personal and emotional care to clients in order to promote their independence and help them achieve their maximum potential and where applicable meet the regulatory requirements and assist the manager in their responsibilities.

**Dimensions**
- Screens initial referral and agrees what care package will be provided to meet needs.
- Regularly review assessments of existing clients to ensure they continue to meet client’s needs
- Set goals for positive outcomes as agreed with the clients
- Create and review care plans
- Allocate work to home care assistants
- Ensure all care plans are covered through rostering and co-ordinating home care assistants
- Provide supervision and support to home care assistants
- Provide sickness and holiday cover when required
- Monitor home care assistants’ training compliance
- Participate in Out of Hours Duty Arrangements, Call Outs and ‘On Call’ responsibilities, as necessary, to provide a Safe Service delivery.
- Other duties appropriate to the nature, level and grade of the post.

**1. Communications and Relationships**
- Provides and receives information to inform the detail of the care package.
- Negotiates with commissioners and clients to agree service provision.
- Providing and receiving routine information orally, in writing or electronically to inform work colleagues, patients, clients, carers, the public or other external contacts.
- Able to use electronic systems.
- Able to write detailed clear instructions, case notes and reports.
- Able to contribute to department meetings.
- Work in partnership with other health professionals and external agencies to provide a personalised service to meet the client’s needs.
- Ability to work as part of a team, sharing information and records that enables the right decision and best outcomes for the client.
- Establish and maintain effective communication with clients and relatives/carers.
- Internally, will be required to communicate with: Home Care Assistants, Senior Home Care Assistants, Administrators, Registered Managers, Operational Lead, Social Care Assessors and other Trust / Local Authority employees, Locality Supervisors, Scheduling Officers.
- Externally, will be required to communicate with: clients/families, multi-disciplinary team, education, voluntary agencies, social care and general members of the public. This list is not exhaustive.
- Must be able to demonstrate the English language proficiency level required for this post.

**2. Knowledge, Skills, Training and Experience**
- NVQ Level 3 or equivalent in direct care/health/health and social care.
- Experience with relevant client group.
- Supervisory experience.
- Experience of care co-ordination and staff rostering
- A good general education demonstrating literacy and numeracy.
- Ability to organise own work load and to effectively supervise work of others.
- Understanding of Health and Social Care legislation, Policies and Guidelines and their underpinning principles.
- Sound understanding of the Care Quality Commission Regulatory standards.

It is an essential requirement of the role that the post holder has a valid driving license and is either a car owner and able to use the car for work purposes, or has a Trust personal lease vehicle which may be used for the role. However, the Trust would consider making reasonable adjustments to the role, if necessary, to enable a disabled person to undertake the role.

**3. Analytical Skills**
- Able to use skills of observation and communication to turn each client’s requirements into a bespoke, person centred service.
- Monitoring the quality of the service delivered by the care team.
- Recognise and understand what quality in care means for people using the services.
- Being open to new opportunities for learning and identifying the limits of skills and knowledge.
- Able to read and quickly gain understanding from detailed and complex documents.
- Understand essential elements of the CQC and knowledge of Risk Processing.

**4. Planning & Organisational Skills**
- Ability to organise own workload and to effectively supervise others.
- Ensure the rota is managed to meet the needs of the clients and the service.
- Manage staff rotas, allocate work, supervise care, domestic and support staff

co-ordinating the work of the team, delegating work appropriately, providing clear guidance and motivating staff to achieve service objectives and quality standards.
- Deal with contingencies and emergencies, in accordance with established guidelines, in the absence of senior staff.
- Plan, implement and review care plans that are effective in meeting the needs of the individual, liaising with other care staff and services.

**5. Physical Skills**
- Computer literate and an awareness of electronic care systems.
- Standard keyboard skills
- Physical requirements: Moving and Handling clients in accordance wit

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