Head of Product, New Customer Experiences

2 weeks ago


Osterley, United Kingdom Sky Full time

Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe’s leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work.

As a Head of Product, your role will be central to us providing the most frictionless, simple, and optimized experiences for customers who are looking to join Sky.

What you'll do:

- Be a clear succession option to Director eCommerce in next 6 - 12 months
- Lead and inspire an incredible team of Digital Product Owners (x4) and their squads to deliver incredible customer experiences
- Drive commercial success through best in class and innovative experimentation
- Support the business to achieve its quarterly trading targets with direct accountability for building/implementing digital offers & propositions
- The role covers Sky’s full range of exciting products, Sky Glass, Sky Stream, Sky Q, Sky Broadband & Sky Mobile
- Love a fast-paced workplace and relish the opportunity to grow a diverse network across the business
- Form part of the Sky Digital Leadership team responsible for the overall department’s and ultimately our customers success
- Keen interest in driving transformation agenda where winning hearts and minds is as important as making change for our customers
- Uphold high standards and bring strong, inclusive leadership to the team to embed pride and passion for the team’s work

What you'll bring:

- Be looking for a role that gives you that final experience, depth and or breadth, before stepping up to Director
- Extensive experience of delivering meaningful performance improvements through experimentation through web and full stack
- Experience of working with 3rd party vendors, running proof of concept and full implementation of off-the-shelf solutions, such as social proofing experts
- Developed a playbook of tips and tricks for creating urgency, persuasiveness, relevance and more, including social proofing, behavioural science
- A collaborative mentality with an instinctive ability to work well with others
- Superb communication and presentation skills, with demonstrative experience of storytelling and simplifying complex messages
- Strategic digital thinking capability and an instinct for what customers need/want.
- A highly developed curiosity with the determination to find answers to address business challenges

The Rewards:
There's a reason people can't stop talking about #LifeAtSky. Our great range of rewards really are something special, here are just a few:

- Sky Q, for the TV you love all in one place
- A generous pension package
- Private healthcare
- Discounted mobile and broadband
- Access a wide range of exclusive Sky VIP rewards and experiences

Osterley:
Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There’s also plenty of bike shelters and showers.

On campus, you’ll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon.

Inclusion:
We take pride in our approach to diversity and inclusion: we’ve been recognised by The Times and Stonewall for this, and we’ve committed £30million to support the fight against racial injustice. We’ve also set ambitious targets for increasing ethnic diversity and representation throughout our organisation.

Why wait?

To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about.



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