Customer Experience Product Delivery Lead

5 months ago


Osterley, United Kingdom Sky Full time

We believe in better. And we make it happen.

Better content. Better products. And better careers.

Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate.

We turn big ideas into the products, content and services millions of people love.

And we do it all right here at Sky.

What you’ll do:

- Working with multi-disciplinary teams, you’ll be responsible for defining elements of the day-to-day customer experience that will ultimately underpin our exciting new products and services.
- You’ll work with numerous stakeholders and delivery teams to ensure the right customer experience is created to meet our ambitions.- Be the day-to-day expert on aspects of the customer experience vision, building your knowledge to clearly communicate requirements and input to decisions-
- The ability to understand and consider multiple, potentially competing, considerations when building out and defining the detailed customer experience-
- Work collaboratively with multi-disciplinary teams to agree the business requirements and the solutions that will deliver the ambition-
- Use your knowledge to make recommendations to various senior stakeholders-
- Create a collaborative environment for cross-functional teams to work effectively-
- Ensure delivery plans are as good as they can be, with clear understanding and focussing on what really matters-
- Provide leadership and direction to delivery teams in a timely and clear manner- What you’ll bring:
- Confidence and experience in delivering change-
- A brilliant collaborator with great communication skills that’s able to work across a matrix organisation-
- Ability to quickly obtain a clear understanding of complex scenarios-
- A good eye for detail and the ability to sit across both the strategic and day to day implications of requirements-
- Self-starter skills able to tackle issues and look for opportunities to simplify delivery-
- The ability to present recommendations and decisions to stakeholders at various levels-
- Able to adapt to changing objectives with a positive mindset-
- Experience in a fast-paced environment, with large and complex organisationTeam Overview
- Product Delivery
- Want to deliver brilliant products and unmissable entertainment that grips millions of households? Our 1000 strong, Product Delivery team does everything from developing innovative AI technology to creating the best HDR viewing experience for TV products. From Sky Go to Sky Q & Sky Glass, we take our products to the next level and make them more agile and reliable with every release.
- The rewards

There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here’s a taster:
- Sky Q, for the TV you love all in one place-
- The magic of Sky Glass at an exclusive rate-
- A generous pension package-
- Private healthcare-
- Discounted mobile and broadband-
- A wide range of Sky VIP rewards and experiencesHow you’ll work - hybrid working
- The world has changed. And so have we. We’ve embraced hybrid working and split our time between unique office spaces and the convenience of working from home.
- You’ll find out more about what hybrid working looks like for your role later on in the recruitment process.
- Your office space
- Osterley
- Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers.
- On campus, you’ll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon.
- We'd love to hear from you

Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky.

It’s a place where you can explore what if, how far, and what next.

But better doesn’t stop at what we do, it’s how we do it, too. We embrace each other’s differences.

We support our community and contribute to a sustainable future for our business and the planet.

If you believe in better, we’ll back you all the way.


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