Customer Service
3 weeks ago
**Typical tasks and activities**
- Taking and processing telephone orders
- Calling new & existing customers
- Order management & providing quotations
- Handling customer queries
- Liaising with couriers
- Building rapport and maintaining great working relationships
- Up-selling & Cross-selling products
**Requirements**:
- Confident and friendly telephone manner
- Articulate, professional, and numerate
- Experience with Sage Accounts is an advantage
- Excellent attention to detail
- Willingness to learn and a positive can-do attitude
- Customer service experience essential
- Work well under pressure & able keep up in a fast-paced working environment
- Be able to multi-task and prioritise a heavy workload
The role of the Sales Executive is to provide a first-class customer service experience whilst maximising sales by upselling additional products.
- A good understanding of SAGE 50 plus Microsoft Excel, Outlook & Word.
- Excellent verbal and written communications skills
- Strong attention to detail and very good accuracy
- Strong phone presence and experience of sales calls
- Customer service focus
- Excellent administration skills
**Job Types**: Full-time, Permanent
**Salary**: £22,500.00-£25,000.00 per year
Schedule:
- 8 hour shift
Supplemental pay types:
- Bonus scheme
Work Location: One location
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