Continuous Improvement Officer

2 weeks ago

Tyne and Wear, United Kingdom Be Caring Full time

Join our growing employee-owned organisation

**_Continuous Improvement Officer (Client Care Planning and Risk Assessments)_**

Working as part of the Continuous Improvement team you will play a key role in ensuring that Be Caring continue to provide high quality care to our clients with varied support needs.

This job description is a statement of the core duties of the Continuous Improvement Officer, but it is not an exhaustive list. The Company may revise this job description to meet the needs of the business and reserves the right to require you to perform other duties from time to time.

**_This is a full time role, working Monday-Friday. The role offers hybrid working but there will be a requirement to be based at one of our offices at least 3 days per week. Our offices are based in Leeds, Liverpool, Newcastle or Manchester._**

**_First stage interviews will take place remotely in the week commencing 22nd May._**

**Accountability**

The post holder is accountable directly to the Continuous Improvement Manager

**Role and Responsibility**
- The core responsibility of the Continuous Improvement Officers is to support Be Caring services to manage and improve quality compliance, support with assessing risks and carrying out regular audits in line with CQC and internal standards.
- To ensure Be Caring policies and procedures are always followed.
- To ensure Care Quality Commission standards are met for Clients and Staff
- To promote the principles and values underpinning Be Caring

**Main Tasks and Responsibilities**
- This role will cover the tasks and responsibilities below but will have a primary focus on Care Planning and Risk Assessments across the organisation.

**Improving Quality and Compliance**
- Learning through auditing and monitoring quality of the following
- Care plan assessments, risk assessments and care plan reviews (primary focus)
- Complaints and Safeguarding
- Accidents, Incidents and Health & Safety
- Administration of Medication
- Recruitment and HR
- Colleague Quality Interventions including ‘Be Supported' sessions and ‘Direct Observations'

**“Using the learning from above and the Be Caring Values to**:

- **_‘Be Safe'_** Ensure our colleagues are following company policy and procedures and are compliant with CQC requirements.
- Ensure that we are identifying and assessing risks for our colleagues and clients, supporting individuals to take positive risks.
- **_‘Be the best you can be' _**Identify skills gaps within Operational teams and provide advice and support to upskill individuals, encouraging continuous development and growth.
- **_‘Be Proud' _**Continuously improve ways of working to ensure the highest standard of care for our clients which is person centred and promotes independence.
- **_Be Involved' _**Identify any themes and trends that enable us to develop working practices, using a proactive approach to continuous improvement.
- **_‘Be Happy' _**Work in a collaborative and influencing style to achieve the best outcomes and maintain positive relationships with colleagues and stakeholders.
- Present findings from the quality monitoring and interactions with colleagues and clients to the Operational team
- To promote an open and honest culture across the company to ensure that issues are correctly reported, recorded and lessons are learned.
- Work effectively with Operational teams to develop and monitor action plans to mitigate risks and improve overall compliance.

**Other Duties**
- **_‘Be Kind'_** To treat all staff equally, fairly, and respectfully in all aspects of the role.
- To implement a culture of co-operative working ethos across the organisation
- To carry out any other reasonable duties as directed by the needs of the business or as identified by an appropriate Line Manager or Board of Directors

**Person Specification**
- Experience and Knowledge
- Experience of working within a CQC registered service desirable but not essential
- Experience and knowledge of care planning and risk assessments
- Knowledge of relevant policies, procedures and legislation relating to adult social care
- Experience of undertaking audits and delivering feedback
- Experience of responding to safeguarding disclosures
- Experience of engaging with senior stakeholders and influencing
- Experience of leading projects and embedding change within a team

**Skills, Capabilities and Attributes**
- Detailed and accurate reporting skills.
- Strong organisational and administration skills.
- Excellent communication and influencing skills.
- Ability to identify risks and proactively create solutions to resolve problems.
- Ability to interpret a broad range of complex and sensitive information and present this to a range of audiences.
- Experience of developing and motivating teams.
- Ability to identify training needs and source appropriate training by liaising with Be Caring Learning and Development Team or finding appropriate external training.

**Values and Behaviours*

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