Mental Health Services Case Handler
5 months ago
Are you passionate about making a positive impact on individuals' mental health? Do you have experience working within mental health services? If so, I have an exciting opportunity for you
Join our client, a reputable and independent family-run organisation in the Occupational Health sector. They specialize in promoting Health, Wellbeing, and Safety within the workplace. As a Careline Case Handler, you will play a crucial role in their careline team, providing essential support, making recommendations, and facilitating onward referrals.
**Jade Bolger****:
Recruitment Consultant
**Responsibilities**:
- Utilize your expertise in mental health to establish the current reasons for ill health and identify underlying causes or contributory risk factors.
- Play an instrumental role in the multidisciplinary assessment process, ensuring comprehensive information gathering for assessing personal and occupational risk factors.
- Effectively communicate with employees or dependents, providing guidance on the multifactorial issues associated with their current episode of ill health and empowering them to address risk factors within their control.
- Familiarize yourself with the scope of services for each client, ensuring compliance and appropriate service delivery.
- Provide guided self-help via telephone or video conferencing, utilizing your empathetic listening skills to offer support to individuals in need.
**Benefits**:
**Requirements**:
- Confident telephone skills, showcasing effective listening and empathy while engaging with employees and stakeholders through both inbound and outbound calls.
- Adopt an investigative approach to cases, identifying and removing obstacles as necessary and appropriate.
- Demonstrate strong analytical and problem-solving skills.
- Ability to work autonomously with little supervision, recognizing when to seek help, support, or clarification.
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