Customer Service and Sales Advisor: Luxury Fashion
5 days ago
**WHO WE ARE?**
Sign of the Times is London’s leading pre-owned luxury business with over 45 years of experience buying and selling pre-owned luxury goods. We are on an exciting growth journey to share our vision of making the resale experience better than retail. Trading both in store and online to our global client base it’s a busy and fun working environment. Our London in-store team prides themselves on delivering the highest level of customer service. They are industry experts with exceptional styling skills.
**WHO ARE WE LOOKING FOR?**
**ABOUT THE ROLE**:
**Reporting to**:
Omnichannel Manager
**Requirements**:
- Previous sales experience
- Previous luxury customer service experience required
- Perfect written English & a warm telephone manner
- Confidence when talking about fashion to our wonderful customers
- Be a great communicator and excellent sales person
- An understanding of excellent customer service and a willingness to go over and above for our customers
- A can-do attitude, warm disposition, and a big smile
- A thirst for knowledge and an ability to retain information
- Someone that enjoys problem solving - doesn’t get stressed by it
- Great at multi-tasking in parallel to having a good attention to detail
- A good understanding of what a luxury experience is from end to end
- Passionate about luxury fashion brands and trends
- Perfect written and spoken English
**Employment Type**
Full-time
Monday - Friday 10am - 6pm
Salary based on previous experience
**Job Types**: Full-time, Permanent
**Salary**: £21,000.00-£24,000.00 per year
**Benefits**:
- Company events
- Company pension
- Employee discount
- Referral programme
Schedule:
- Day shift
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Bonus scheme
Ability to commute/relocate:
- London: reliably commute or plan to relocate before starting work (required)
**Education**:
- A-Level or equivalent (preferred)
**Experience**:
- luxury customer service: 1 year (required)
- luxury sales: 1 year (required)
Work Location: In person
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