Senior Ecommerce Executive- Retail

3 weeks ago

London, United Kingdom Aman Full time

Aman:
Meticulously designed to frame their natural settings, Aman destinations are renowned for space and privacy. Each welcomes guests as if to the home of a close friend, instilling a sense of peace and belonging amid some of the most diverse natural and historical landscapes. It is an approach that has changed little since 1988 when the first retreat was built on Phuket’s west coast. It was named Amanpuri, meaning ‘place of peace’, and Aman was born. Today, embracing 33 resorts, hotels, and private residences in 21 countries, Aman continues to seek out transformative experiences and awe-inspiring locations around the world.

The Essentials by Aman is a timeless collection of ready-to-wear pieces that answers the needs of the Aman guest - whether they are hiking in Wyoming’s wilds at Amangani, gathering for an alfresco dinner at Amanzoe or simply seeking moments of serenity in a private Villa.

Realized in Italy, from the choice of artisan fabrics to the meticulous manufacturing process, the craftsmanship has been treated as a form of artistic expression, bringing The Essentials to life. Classic fits have been revisited to introduce a contemporary edge, creating modern silhouettes that can be effortlessly styled to suit any occasion.

A focus on sustainability echoes conversations at Aman hotels and resorts around the world, with the considered design of every piece ensuring wearability for seasons and years to come.

**Location**:
This position is located at our corporate office in London, United Kingdom.

Overview:
This is an exciting opportunity for an experienced and passionate eCommerce professional with experience in the luxury, beauty and/or fashion industry to join the world’s preeminent hotel and resort brand, launching new product verticals. The Senior eCommerce Executive / eCommerce Manager (depending on experience) will be responsible for the following key areas in order to support the continuous improvement of the service we provide to customers and reach the internal objectives.

**Responsibilities**:

- Support the Director of Digital & E-Commerce to closely monitor the agreed KPIs and reach the revenue targets set by the business
- Optimise the implementation of the eCommerce strategy working in partnership with the Director of Retail Design & Merchandising, Director of Digital and eCommerce and Global Director of Retail Operations
- Control and enhance the customer experience and supply chain, including the after-sales service where appropriate, working in collaboration with the wider Retail team.
- Measure and report on all eCommerce activity including revenue reports as well as digital insights and trends to share across the business
- The is a predominately office based role (located near Bond Street)

Qualifications:

- Through your experience built in eCommerce in the luxury, beauty and/or fashion industries, you will have a good command of essential tools including Photoshop, MS Office Tools (Excel, PowerPoint), Google Analytics, various CMS environments (BigCommerce, Magento, WooCommerce etc) and retail systems (ERP, CRM, EDI, 3PL, EPM, POS).
- You also have great eCommerce experience related to merchandising, catalogue, promotional techniques, traffic acquisition, affiliates, pricing strategy, database management, customer service, supply chain, order management / fulfilment / delivery / export, with multiple markets / languages / currencies.
- You have a good grasp of messaging and creative aspects to drive performance, with a good comfort level in creative writing and working with colleagues and vendors to develop engaging content. You have a strong business acumen, are sales orientated, performance driven, and know of the specificities in the luxury industry.
- You are great with data, customer analysis and segmentation and have keen attention to detail. You are able to multitask, prioritise and manage multiple projects simultaneously in a fast paced, deadline driven environment, while keeping an eye on the KPIs and the long-term objectives.

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