Casual Night Auditor

5 months ago

Birmingham, United Kingdom Park Regis Hotel Full time

Job Advert

Are you passionate about hospitality and delivering magic guest service?

This is something that all employees at Park Regis Birmingham have in common. It is their dedication to creating a home away from home atmosphere that keep our guests coming back to stay.

Our wide range of employee benefits and personalised training and development plans ensure that our team **love where they work**. These include a full benefits online platform, meals on duty, a pension plan, life insurance, magic treats, birthday celebrations and staff social events, plus many more.

We now have an exciting opportunity for Casual Night Auditor to join our Night Team.

As a Casual Night Auditor you will be required to **master the art of versatility** and **inject some energy** whilst completing a variety of duties. The main duties expected within the role are:

- To be welcoming and approachable to all guests visiting the hotel.
- To retrieve guests information from the Park Regis Birmingham data base and to enter and update information as appropriate for each guest.
- To make guest reservations and book correctly onto the hotel booking system. Ensure updates on bookings are managed in a timely manner to ensure a service and occupancy is not compromised.
- To be a source of hotel security throughout the night and follow Park Regis Birmingham measures when managing a security breach. Ensure this is effectively communicated to the Night Manager and Duty Manager as soon as possible.
- To ensure the Night Audit is completed each shift whether this is carried out personally or by another member on duty. All necessary date should be logged and communicated to the Night Manager as soon as possible.
- To ensure a positive guest experience to maximise repeat business.

We are continually evolving, and our team do too, there is no red tape or corporate conflict with us

We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

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