Senior Support Worker

5 days ago

Bridgend, United Kingdom The Wallich Full time

**Introduction**:
**Project Description**:
The Service operates in Bridgend working with Service Users (the majority of whom are rough sleepers) who are homeless or at risk of becoming homeless. The Service helps people to find solutions to the problems they are facing. The Service aims to engage vulnerable adults into support services, either by providing or signposting to the relevant support, thereby preventing instances of homelessness and increasing independence. The project is funded on by the Welsh Government.

**Purpose of Role**:
To coordinate and provide support that enables and empowers Service Users to address housing and/or personal difficulties, needs, build their skills and confidence, and ultimately improve their ability to access and maintain accommodation. The support provided will not create or increase dependence. It will ‘do with’ rather than ‘do for’, so it’s likely that support will sometimes involve accompanying Service Users initially, in order to familiarise them with an activity or appointment. Support will help people improve their control, understanding and involvement in dealing with the issues that affect them, and assist Service Users to achieve their preferred outcomes.

**No Agencies.**

**We do not accept unsolicited agency referrals for this position and do not consider any applicants, to have been introduced to us via agency.**

**Main Duties, Responsibilities and Person Profile**:
**Main Duties and Responsibilities**

**1. **To locate, identify and work with people who are rough sleeping, homeless or vulnerably housed and whose personal problems may exacerbate their situation, and to support these people in addressing their individual support issues and needs, including through providing outreach surgeries in appropriate locations throughout the borough.**

a. To ensure that Service Users are aware of the mission, aims and objectives, policies and procedures of the projects and the duties, responsibilities and obligations of staff.

b. To ensure that all Service Users are treated fairly and afforded equality of opportunity.

c. To manage referrals according to the procedures and eligibility criteria of the project.

e. To manage a Service User caseload via the Solution service with particular reference to:

- Coordinating and carrying out needs and risk assessments and developing risk management plans.
- Coordinating and providing project inductions to all new Service Users.
- Identifying the goals and aspirations of Service Users and developing outcome focused support plans.
- Coordinating the day to day tasks and activities of Service Users support plans.
- Providing information, advice and guidance that enable Service users to make informed decisions about their needs and support.
- Ensuring that Service Users have a means of expressing their views and that this expression receives appropriate consideration.
- Actively involving Service Users in their support, the project and/or organisation.
- Making referrals to and liaising with relevant agencies and individuals with or on behalf of Service Users.
- Coordinating and carrying out the reviewing of needs, risk and support plans in line with procedure.
- Coordinating and carrying out the monitoring of Service User’s progress by assessing levels of control, understanding and involvement in working towards their goals.
- Representing and advocating with/for Service Users.
- Where applicable ensuring that a planned service withdrawal is incorporated into support ensuring sign-off is realistic, manageable and controlled.

f. To maintain accurate and up to date records of every aspect of Service Users’ issues and support according to procedure.

g. To ensure that the service standards set out in the organisational document ‘Great Expectations’ are met or exceeded.

**2. To supervise and mentor an allocated number of volunteers.**

a. To provide regular supervision to allocated volunteers in line with The Wallich Supervision Policy.

b. To mentor volunteers providing hands on experience in a safe environment.

c. To agree with volunteers any development needs and take appropriate measures to action these.

d. To monitor work done by volunteers and to ensure that duties and responsibilities are fulfilled and obligations are met.

e To ensure that the volunteers have a consistent understanding of the mission, values, aims, objectives and policies and procedures of the project.

**3. To assist in monitoring the effectiveness of the projects ensuring objectives and targets are met.**

a. To meet the monitoring requirements of funding streams and other commissioners.

b. To assist managers with gathering quantitative and qualitative information relating to objectives and targets.

c. To ensure that records of Service Users accessing the service are maintained.

d. To provide statistics and other information as requested by managers.

**4. To assist in the overall running of the project.**

a. To work in line wi

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