Spa Receptionist

Due to career progression, we are now looking for an enthusiastic individual to join our team here at Best Western Dartmouth Hotel Golf and Spa, as a Spa Receptionist on a full time basis.

Spa Receptionists are members of The Dartmouth Spa team and are responsible for ensuring our customers and leisure members are consistently treated to an impeccable customer service experience; that the operations run smoothly, efficiently and profitably and that the Dartmouth Spa is a welcoming environment for all.

Flexibility is important; this position will require availability to work varied shifts including weekends, and evenings.

**Job description**
- As part of the Spa team, help to create an outstanding experience for the customer - ‘pampered to perfection’ - so that customers are greeted in a professional, friendly, and timely manner.
- Provide consistently high standards of customer service by greeting and assisting customers.
- Protect employees and customers by providing a safe and clean spa and leisure environment, including daily cleaning of pool area, changing rooms, gym, sauna & steam room.
- Deal with all membership enquiries, membership sales and renewals and take and administer bookings and payments where necessary.
- Ensure all complaints are dealt with promptly and efficiently and in confidence, referring them to the Health Club & Spa Manager or Duty Manager where appropriate.
- Ensure all customer feedback is used to inform changes in practice and take corrective actions where necessary to ensure high standards are maintained.
- Liaise with other departments where necessary to ensure spa packages, bookings and functions run smoothly and exceed the customer expectations.
- Ensure consistent and timely opening and closing of the Spa ensuring the security of the Spa facility at the close of each day.

Alongside this; our amazing benefits package includes:
Free use of the health club and spa facilities

Discounts throughout in the spa, golf shop and food and beverage

Discounts on hotel rooms at the hotel and others in the group.

Free parking on site and free meals whilst on duty.

Pay: £12.05 per hour

**Benefits**:

- Company events
- Discounted or free food
- Employee discount
- Gym membership
- On-site parking
- Store discount

Schedule:

- Monday to Friday
- Weekend availability
- Weekends only

Supplemental pay types:

- Commission pay

Ability to commute/relocate:

- Totnes, TQ9 7DE: reliably commute or plan to relocate before starting work (required)

Work Location: In person