Case Administrator

5 months ago

London, United Kingdom Ministry of Justice Full time

Salary 1
- £20,126 - £24,225 pro-rata

Number of jobs available 1
- 1

Detail of reserve list 1
- 12 Months

Region 1
- West Midlands

City/Town 1
- Birmingham, Burton-upon-Trent, Cannock, Coventry, Dudley, Hereford, Kidderminster, Leamington Spa, Nuneaton, Redditch, Shrewsbury, Stafford, Stoke-on-Trent, Tamworth, Telford, Walsall, West Bromwich, Wolverhampton, Worcester

Building/Site 1
- NPS 12 SHERIFFS COURT COVENTRY, CV1 3RY, NPS 135 ABBEY FOREGATE SHREWSBURY, SY2 6AS, NPS 200A WOLVERHAMPTON ROAD CANNOCK, WS11 1AT, NPS 76 WALSALL ROAD BIRMINGHAM, B42 1SF, NPS 826 BRISTOL ROAD BIRMINGHAM, B29 6NA, NPS CENTENARY HOUSE BIRMINGHAM, B33 0NL, NPS GAOL STREET HEREFORD, HR1 2HU, NPS HOPE HOUSE DUDLEY, DY1 4TA, NPS HORNINGLOW STREET BURTON ON TRENT BURTON-ON-TRENT, DE14 1PH, NPS MELBOURNE HSE STOKE-ON-TRENT, ST1 5RQ, NPS MOOR STREET TAMWORTH, B79 9QZ, NPS PRUE EARL HOUSE WOLVERHAMPTON, WV1 3JS, NPS STOURBANK HOUSE KIDDERMINSTER, DY11 6XA, NPS UNITS 1- 4 AND 7 WINDSOR COURT REDDITCH, B97 4BT, NPS UNITY HOUSE WEST BROMWICH, B70 7PQ, NPS WALSALL PROBATION COMPLEX WALSALL, WS1 3QE, NPS WARWICKSHIRE CRIMINAL JUSTICE CENTRE NUNEATON, CV11 4JU, NPS WARWICKSHIRE JUSTICE CTR LEAMINGTON SPA LEAMINGTON SPA, CV32 4EL, NMS Centre City Tower (19th), B5 4UA, NMS Centre City Tower (1st), B5 4UA, NMS Units 8 Frank Foley Way, ST16 2ST, NMS Whitechapel House, TF2 9FN, NMS Elgar House (1st), WR4 9EE

Grade 1
- Other

Organisation Grade for HMPPS 1
- NPS Pay Band 2 National

Post Type 1
- Permanent

Working Pattern 1
- Part Time

Role Type 1
- Administration / Corporate Support

Job description 1

This post will be one to one support work with a colleague

Although this is advertised as an administrative role the tasks associated will primarily be those of a Support Worker with the expectation that the hours of work and annual leave will be aligned with the needs of the staff member you are supporting.
- Support Worker tasks Serving as the main point of administrative contact
- Scheduling meetings
- Answering calls and correspondence
- Ensuring deadlines are met
- Acting as a liaison between other professionals in the office, partnership agencies
- Creating a general workflow
- Attention to detail
- Excellent verbal & written communication
- Ability to work on their own and in a group setting
- Strong organisational skills
- Confident, adaptable
- Positive attitude for greeting PoP’s
- IT literate with Microsoft Word, Excel, Outlook, One Note, MS Teams telephone & typing skills

The duties may change day-to-day depending on the working environment and work ethic of the person they are assisting

**Overview of the job**

This is an administrative job within the Probation Service.

**Summary**

The job holder will provide administrative support within the Probation Service (PS), ensuring that staff and people on probation are supported through efficient processes, maintaining administration systems within specified timescales in order to promote the achievement of team and Divisional objectives.

In line with PS policies and procedures, the job holder must at all times demonstrate a commitment to equality and inclusion and an understanding of their relevance to the work they do.

This role may involve some out of hours work.

The post holder must adhere to all policies in respect of the sensitive/confidential nature of the information handled whilst working in this position.

**Responsibilities, Activities & Duties**

The job holder will be required to carry out the following responsibilities, activities and duties:

- Responsible for setting up and maintaining accurate people on probation and victim information on relevant approved databases.
- Ensure the effective administration of referrals to and relationships between offender management, victims, interventions, service providers and external agencies and partnerships to enhance positive outcomes, manage risk, and reduce reoffending.
- Prepare, maintain and collate case and other records, files and management information, in accordance with the standards required.
- Provide cover for an effective and efficient reception and telephone enquiry service.
- Act as single point of contact within unit for specialist area of work as required.
- Deal fairly, effectively and firmly with a range of people on probation, some of whom may be in crisis, distress or who may display inappropriate or aggressive behaviour, and to seek appropriate support in accordance with the circumstances and office procedures.
- Make practical arrangements such as appointments, directions, etc., for the implementation of the Sentence Plan.
- Carry out enforcement administration as required.
- Where necessary, issue petty cash/vouchers/warrants for travel costs etc, maintaining appropriate records in line with local office financial procedures.
- Organise the availability of appropriate equipment, materials, and facilities for activities relating to the management of cases.
- Report faulty equipment and/or mat

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